DXP Solution Architect

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Genpact

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

💼 Consulting

🤖 Artificial Intelligence

B2B • Consulting • Artificial Intelligence

Genpact is a global professional services and digital transformation company that helps enterprises turn data, AI, and process expertise into measurable business outcomes. It offers agentic AI, data and analytics, intelligent automation, finance & accounting, risk & compliance, supply chain, technology, and customer experience services, serving industry verticals such as banking, insurance, healthcare, manufacturing, high tech, and consumer goods. Genpact works B2B with large enterprises and emphasizes AI-first solutions, operational excellence, and business-process services to scale impact for clients (noted in its materials: agentic AI, 800+ global clients, and 83k+ trained professionals in data and analytics).

📋 Description

• Solution Development & Sales Enablement Design holistic architecture for websites, portals, and digital products that may span content management, e-commerce, personalization, and analytics platforms. • Evaluate and recommend the suitable DXP technology stack (Adobe Experience Cloud, Sitecore XM/XP, Optimizely, etc.) based on client requirements for customer experience, ensuring integration points are well-defined (e.g., CRM, ERP, third-party services). • Develop architectural blueprints, solution diagrams, and technical roadmaps, aligning platform capabilities with client KPIs (e.g., mapping AEM Sites/Assets, Optimizely personalization, Sitecore Content Hub to specific business outcomes). • Provide technical leadership during pre-sales and delivery: support proposal writing with technical approach, estimate effort for implementation, identify assumptions/risks, and guide engineering teams during project execution to ensure the solution meets the design. • Ensure performance, security, and scalability considerations are built into all solution designs (e.g., CDN configuration, cloud infrastructure, CI/CD pipelines, compliance requirements for customer data). • Stay current with multi-DXP trends and updates (Adobe’s latest features, Sitecore SaaS offerings, Optimizely experimentation, etc.) to continuously refine Genpact Experience ’s DXP best practices and accelerators. • Proactively incorporate AI and intelligent services into architectures: e.g., recommending personalization AI (Adobe Target or Optimizely AI for automated content recommendations), AI-powered search (such as Coveo or Azure Cognitive Search) and chatbot/agent integration for customer self-service. • Fluency in emerging “agentic” AI concepts in DXP context – knows how to leverage tools like Adobe Sensei/Firefly or Sitecore AI for content tagging, image generation, or A/B testing optimization. • Ability to collaborate with the Agentic Transformation Lead to embed AI capabilities (e.g., generative content creation, predictive analytics) into the overall solution, ensuring these AI components align with the architecture and data flows. • Work closely with Marketing and Communications Solution Leads to understand client vision (e.g., CMO’s goals for personalization, Head of Comms’ needs for brand consistency) and translate them into technical requirements, ensuring the architecture directly supports buyer value stories. • Partner with Digital Workplace Architects when solutions require interplay between external and internal platforms (e.g., integrating a public website with an intranet or employee portal).

🎯 Requirements

• 10+ years in technical architecture roles for digital platforms, including substantial hands-on experience with enterprise CMS and DXP solutions (Adobe AEM, Sitecore, Optimizely) in complex, multi-site implementations. • Proven track record designing integrated solutions across multiple technologies, such as connecting content management with e-commerce engines, personalization services, and analytics tools. • Deep knowledge of web application architecture (SPA vs. multi-page, microservices, headless CMS, CDN, authentication/authorization mechanisms). • Strong grasp of integration patterns (REST/ GraphQL APIs, middleware, ESB) for connecting systems. • Experience with cloud infrastructure (Azure, AWS) and modern deployment models (containers, serverless, PaaS offerings for DXP) to advise on hosting and environment strategy. • Excellent communication skills to convey complex technical concepts to both technical and non-technical stakeholders; ability to write clear documentation and present architecture proposals to client executives.

🏖️ Benefits

• Flexible PTO – If you need a day off or an extended vacation, take the time! • Hybrid work environment: Casual and open office or Remote…You choose! • Great insurance coverage (Multiple Options) and flexible spending accounts • 401K with Company Matching • Monthly Work from Home Stipend • Continuous Training, Certifications, and Learning Opportunities • Diversity, Equity, & Inclusion: We care about making Genpact Experience a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement.