Collision Market Manager

🔥 2 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $130k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Gerber Collision & Glass

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1940

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Gerber Collision & Glass is a leading auto collision repair and auto glass service provider in North America, offering services such as auto body repair, windshield replacement, and paintless dent repair. With over 80 years of experience, the company is well-known for quality workmanship backed by a National Lifetime Guarantee and outstanding customer service. Gerber Collision & Glass serves numerous locations across the United States, providing mobile auto glass and collision repair appointments and estimates online. The company is also a Tesla Authorized Body Shop and engages in corporate sustainability efforts.

📋 Description

• Operate and manage results for multiple collision repair locations within the Grand Rapids market • Ensure consistent execution of the WOW (Wow Operating Way) plan across all locations • Coordinate location activities with General Managers • Monitor capture rates and shop performance • Hold staff accountable to company standards, mission, SOPs, and performance expectations • Conduct daily load-leveling calls for the market • Recruit, interview, and train new hires • Coach staff and resolve customer concerns to ensure customer satisfaction • Support continuous employee education and development • Participate in external marketing and team-building activities • Promote safe, clean working conditions and review audits and safety records • Ensure proper use of personal protective equipment and document safety-policy violations • Work with corporate staff on external growth of the assigned market • Maintain internal reporting and communications to meet area business-plan objectives • Review location performance against goals and coach managers • Contact claims managers and dealer accounts at least monthly • Conduct monthly operations reviews and in-person audits with location managers • Develop relationships with area insurance contacts and other referral sources • Ensure stores respond to clients in a timely manner

🎯 Requirements

• Minimum of five years of experience in the collision repair industry • Minimum of three years of management experience • I-CAR Platinum certification preferred • Estimating license if applicable in the state • Ability to read and understand financial statements • Extensive estimating experience • Ability to fulfill the physical demands of the job, with reasonable accommodations available

🏖️ Benefits

• Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay option available