Market Manager

🔥 15 hours ago

🏈 Alabama – Remote

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💵 $99.5k - $142.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Logo of Gerber Collision & Glass

Gerber Collision & Glass

5001 - 10000 employees

Founded 1940

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Gerber Collision & Glass is a leading auto collision repair and auto glass service provider in North America, offering services such as auto body repair, windshield replacement, and paintless dent repair. With over 80 years of experience, the company is well-known for quality workmanship backed by a National Lifetime Guarantee and outstanding customer service. Gerber Collision & Glass serves numerous locations across the United States, providing mobile auto glass and collision repair appointments and estimates online. The company is also a Tesla Authorized Body Shop and engages in corporate sustainability efforts.

📋 Description

• Operate and manage results for multiple locations within a designated market • Ensure consistent execution of the WOW Operating Way plan across all locations • Coordinate location activities with General Managers and monitor capture rates • Hold staff accountable for shop performance, SOP adherence, and customer service • Conduct daily load-leveling calls for the market • Recruit, interview, and train new hires • Coach staff, resolve customer concerns, and support continuous education and development • Participate in external marketing and team-building activities • Promote safe and clean working conditions and review audits and safety records • Ensure proper use of personal protective equipment and document safety-policy violations • Work with corporate staff on market growth, reporting, and communications • Review location performance against goals and coach managers • Contact claims managers and dealer accounts monthly • Conduct monthly in-person operations reviews and audits • Develop relationships with insurance contacts and referral points • Ensure stores respond to clients in a timely manner

🎯 Requirements

• Minimum of five years collision repair industry experience • Minimum of three years of management experience • ICAR Platinum certification preferred • Estimating license if applicable in the state • Ability to read and understand financial statements • Extensive estimating experience • Ability to meet the physical demands of the job, with reasonable accommodations available where applicable

🏖️ Benefits

• Great salary and benefits • Bonus opportunities tied to individual or business initiatives • Reasonable accommodations may be made to enable individuals with disabilities to perform the job

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