Director of Technical Training

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Nerdio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2022-12

Consulting • Healthcare • Logistics

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

📋 Description

• Build a modern, AI-driven technical content and enablement engine and establish Technical Training as Nerdio’s authoritative source for technical education. • Create a modular content library covering Nerdio’s core capabilities, including AVD, Windows 365, Intune/UEM, application management, Auto-scale, image management, and automation. • Build customer and partner enablement roadmaps spanning onboarding, certification, self-serve learning, and technical deep-dives. • Package education for self-paced courses, self-serve libraries and knowledge bases, virtual live training, instructor-led sessions, Masterclasses, and partner enablement programs. • Build learning paths and certification programs for enterprise customer IT administrators and IT leaders. • Partner with Product and Engineering to translate new features and architecture changes into practical guidance, including how-to guides, reference architectures, and runbooks. • Co-own the partner and MSP technical education strategy and develop train-the-trainer programs. • Define KPIs and measurement infrastructure covering certification completion, time-to-proficiency, support deflection, CSAT, and feature adoption. • Integrate Docebo data with CRM and product analytics, build cohort comparison frameworks, and report revenue-linked results quarterly to executive leadership. • Chair a cross-functional Education Council and coordinate technical education and enablement across the company. • Lead and coach the Technical Training team while setting goals and measuring impact. • Establish product-development and release processes so training modules ship with product updates. • Feed learner confusion points and technical gaps back to Product and Engineering to influence roadmap and documentation.

🎯 Requirements

• 8+ years in technical training, customer education, or enablement within a B2B SaaS or technology company • At least 3 years in a leadership role managing a team of 5+ • Demonstrated experience building a scalable customer or partner education program from early-stage to measurable maturity • Experience with localization requirements • Track record of tying education and enablement programs to retention, revenue, adoption, or support deflection using real data • Experience operating in a dual-motion business serving both direct and channel models • Strong cross-functional leadership and influence across Product, Sales, Partner, Support, and CS/Marketing teams • Microsoft Cloud background • Hands-on experience with a modern LMS; Docebo preferred • Familiarity with content production workflows, certification design, and learning path architecture • Excellent written and verbal communication skills and ability to simplify complex technical concepts • Hands-on experience with Nerdio or similar platforms preferred • Certifications in Microsoft Azure or Modern Workplace technologies preferred • Experience with persona-based or solution-based curriculum design preferred • Experience building measurement pipelines connecting LMS data to CRM and product usage data preferred • Experience building or scaling an LMS, self-serve knowledge base, or customer learning academy from the ground up preferred

🏖️ Benefits

• Competitive Base and Incentive Plan • Stock Options • Health and Welfare Plans • Life and Disability Plans • Retirement Plan • Unlimited Flexible Paid Time Off, including your birthday off • Collaborative Team Culture