Senior Support Engineer – Enterprise

🕒 May 1

🇺🇸 United States – Remote

💵 $65k - $85k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nerdio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2022-12

Consulting • Healthcare • Logistics

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

📋 Description

• Guide customers through Azure Virtual Desktop environment deployments and Azure infrastructure setup using Nerdio Manager • Assess customer requirements, validate infrastructure readiness, and ensure deployments follow best practices • Provide hands-on technical support for IT professionals and administrators across Nerdio, Azure Virtual Desktop, Windows 365, and Microsoft Intune • Respond to cases promptly, diagnose root causes, and deliver clear and effective solutions • Resolve complex issues involving Microsoft Intune, FSLogix, networking, and Active Directory • Collaborate with engineering and product teams to escalate, reproduce, and resolve advanced platform issues • Maintain current knowledge of Nerdio platform capabilities and Microsoft cloud technologies • Build relationships with IT administrators and technical stakeholders • Deliver product guidance and technical walkthroughs • Document cases, resolutions, and best practices

🎯 Requirements

• 2+ years in a technical support, systems administration, or cloud infrastructure role • Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered • Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration • Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration • Experience administering Windows Server environments; Linux familiarity is a plus • Proficiency in PowerShell for automation, scripting, and system configuration tasks • Strong analytical and troubleshooting skills in cloud and hybrid environments • Excellent written and verbal communication skills for engaging with IT professionals • Strong documentation discipline • Prior Nerdio platform experience is a significant advantage • Broader Microsoft cloud experience across Azure infrastructure, Intune device management, and Microsoft 365 services • Knowledge of Active Directory, Group Policy, and identity management concepts • Experience with Zendesk or comparable ITSM ticketing platforms • Familiarity with the ITIL framework and service management best practices • Microsoft Azure certifications are preferred, including AZ-104, AZ-140, AZ-800/801, or MD-102 • AZ-104 certification expected within the first 90 days

🏖️ Benefits

• Competitive Base and Incentive Plan • Stock Options • Health and Welfare Plans • Life and Disability Plans • Retirement Plan • Unlimited Flexible Paid Time Off, including your birthday off • Microsoft Azure certification sponsorship; exam fees covered for relevant Azure certifications • Collaborative Team Culture