Vamo
11 - 50 employees
⥠Energy
đĽ B2C
Energy ⢠Environment ⢠B2C
Vamo is a leading provider of heat pump installation and services, specializing in air-to-water heat pumps from premium manufacturers. They offer a comprehensive turnkey solution that includes everything from technical consulting and guidance on state subsidies to financing options and installation. Vamo prides itself on seamless service delivery, ensuring customers have a hassle-free experience. Their offerings include 24/7 system monitoring, maintenance packages, and support for government grants. Vamo is committed to providing efficient, sustainable heating solutions that are eligible for various state and federal incentives, making it an environmentally friendly choice for homeowners seeking to upgrade their heating systems.
Team Lead Customer Success, Aftersales, Heat Pump
đ March 27
đŁď¸đŠđŞ German Required
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Vamo
11 - 50 employees
⥠Energy
đĽ B2C
Energy ⢠Environment ⢠B2C
Vamo is a leading provider of heat pump installation and services, specializing in air-to-water heat pumps from premium manufacturers. They offer a comprehensive turnkey solution that includes everything from technical consulting and guidance on state subsidies to financing options and installation. Vamo prides itself on seamless service delivery, ensuring customers have a hassle-free experience. Their offerings include 24/7 system monitoring, maintenance packages, and support for government grants. Vamo is committed to providing efficient, sustainable heating solutions that are eligible for various state and federal incentives, making it an environmentally friendly choice for homeowners seeking to upgrade their heating systems.
đ Description
⢠Strategic setup & scaling: Development of structures, processes, and KPIs for the aftersales department ⢠End-to-end customer follow-up: Post-installation support and handling of customer inquiries ⢠Performance & KPI management: Definition of relevant metrics and data-driven management of the team ⢠Process & escalation management: Development of standardized procedures and escalation paths ⢠Team & leadership: Leading and developing the aftersales team
đŻ Requirements
⢠At least 2 years of demonstrable leadership experience in this area ⢠Experience leading teams in aftersales or customer success ⢠Practical know-how and a structured working style ⢠Ability to solve operational challenges strategically
đď¸ Benefits
⢠30 days of vacation ⢠Option to work from home ⢠Flexible working hours ⢠Open communication and flat hierarchies
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