Lead Optical Technical Support Specialist – Trainer

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 10%

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide advanced Level 2 post-sales support for Lentronics optical products, including SONET/SDH, MPLS-TP multiplexers, and network management systems • Collaborate internally and externally to investigate, reproduce, and resolve complex technical issues • Lead detailed system analysis and root cause investigations • Partner with Product Line, Engineering, and Quality teams to deliver fast and accurate technical solutions • Support Sales and Commercial teams on technical queries and design recommendations • Participate in 24/7 rotational coverage for priority customer issues as part of the North American Support team • Develop, deliver, and continuously improve customer, partner, and internal training programs for Lentronics optical solutions • Conduct in-person and virtual training sessions globally for utilities, industrial, and critical infrastructure clients • Tailor course content to regional needs, customer applications, and emerging technologies • Maintain and update training materials, technical documentation, and knowledge base content • Provide mentorship and skill development to internal engineers and trainers worldwide • Represent GE Vernova at user groups, tradeshows, and global training events • Demonstrate system configurations and troubleshooting techniques

🎯 Requirements

• Bachelor’s Degree or Technical Diploma in Electrical Engineering, Computer Science, or related technical field • Minimum 3–5 years of experience in Technical Support, Field Service, or Customer Training within telecommunications or industrial networking • Strong knowledge of optical communications systems, including SONET/SDH, MPLS-TP, Ethernet, and TCP/IP networking • Availability to participate in after-hours technical support rotations when required • CCNA/CCNP or equivalent networking certifications • Proven experience designing or facilitating global training programs • Strong problem-solving, analytical, and interpersonal skills • Ability to work independently and manage multiple priorities effectively • Customer-first mindset with the ability to adapt communication to technical and non-technical audiences • Demonstrated experience delivering technical training to customers or partners in a global context • Excellent communication, presentation, and customer engagement skills • Ability and willingness to travel regionally and internationally, typically one week at a time and occasionally longer

🏖️ Benefits

• Relocation Assistance Provided: No • Remote work arrangement • Opportunity to participate in global training events, user groups, and tradeshows • Opportunity to mentor and develop skills of internal engineers and trainers worldwide