Lead Technical Support Specialist

🔥 1 minute ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $91.4k - $152.2k / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide advanced diagnostics for GE Vernova control systems, including MKVIe, EX2100e/EX2100, and LS2100e/LS2100, via secure remote connectivity • Use the Remote Service Gateway to analyze live HMI data and resolve high-complexity issues for RDS and TSA contracts • Serve as a trusted technical interface for global customers and regional teams • Deliver clear operational guidance during high-urgency events • Own individual case metrics and KPIs in alignment with global 24/7 responsiveness standards • Own and refine technical documentation and Work Instructions • Identify and implement Lean improvements to increase remote resolution velocity • Facilitate knowledge sharing and provide peer-to-peer coaching • Serve as a technical conduit between RDS and M&D, Engineering, and Commercial functions

🎯 Requirements

• Bachelor’s Degree in Electrical Engineering, Controls Engineering, Automation, or a related technical discipline from an accredited institution • Minimum of 5 years of professional experience in power generation control systems • Hands-on experience with GE Vernova MKVIe Controls, EX2100e/EX2100 excitation systems, and LS2100e/LS2100 static starter systems • Proven experience troubleshooting complex control system issues in remote support environments • Ability to participate in a global coverage rotation supporting 24/7 service delivery commitments • Background in heavy-duty gas and steam operations, HMI, networking, and generator protection • Proficiency with diagnostic tools and secure remote connectivity, such as RSG • Demonstrated success identifying process gaps and implementing technical Work Instructions or diagnostic improvements • Experience working within a global matrix organization • Familiarity with industrial communication protocols including Modbus, OPC, and TCP/IP • Familiarity with cybersecurity standards • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Discretionary annual bonus • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Professional development opportunities • Relocation assistance is not provided