Senior Services Manager – Contract Performance Management

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Plan and coordinate activities on site of a larger project to fulfill customer orders according to financial/commercial parameters and ensure customer satisfaction. • Oversee opportunities for Extra Work. • Own P&L responsibilities, including orders, sales, margin, and cash. • Own contract management and fulfillment, including project deliverables, terms and conditions, payment terms, obligations, responsibilities, LD and bonus structures. • Provide contract administration for assigned proposals and contracts, including customer interface, negotiations, preparation, and contract interpretation. • Provide service agreement, fixed price, and time and material program management. • Interact with customer service, parts and transactional services, field service, repair service, and other teams. • Function as liaison between internal and external organizations; own customer relationships and serve as the single point of contact. • Maintain CSA-related documentation, including insurance certificates. • Develop outage scope, communicate scope to OFS, obtain schedules and JCE, set policy 6 targets, drive productivity, plan parts, address order issues, plan repair scope, schedule repairs, and address repair issues in the GE network. • Manage customer portfolio P&L, growth, KPI metrics, customer strategy, and technical support. • Lead emergent/compelled outage resolution, place ServiceNow cases, communicate technical documents, and oversee warranty and commercial considerations. • Organize pre-outage, post-outage, and outage milestone meetings and guide lean outage workouts for major projects. • Provide information and support for implementing CM&U’s. • Respond to customer technical inquiries. • Ensure Quality and EHS oversight on work performed at assigned customer sites. • Coach and lead a team of Contract Performance Managers.

🎯 Requirements

• Bachelor's degree in related fields. • Minimum 7 years of experience in a technical and/or field services, operations, or Sales. • Proven years of knowledge and experience within power plant field services, customer facing, customer contract. • Proven experience on leading large teams. • Experience with Moroccan customers with Gas Turbine and power plant experience. • Fluency in English, Arabic and French. • Strong leadership and influencing skills including direct report management. • Operating knowledge of EHS regulatory requirements & GEV’s EHS processes. • Excellent interpersonal & leadership capabilities (training / presentation, communication). • Demonstrated ability to lead process change and manage multiple responsibilities to meet objectives. • Strong customer service orientation and extensive customer interface experience. • Ability to manage multiple priorities and tasks simultaneously. • Ability to work well under pressure, in a fast-paced environment. • Ability to work with customers meeting commercial contractual terms within the terms of the contract. • Strong oral and written communication skills. • Willingness to travel to customer sites.

🏖️ Benefits

• Relocation Assistance Provided: No