Service Field Operations Leader

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🕒 July 1

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Provide strategic oversight of field operations in NAM region • Lead and coordinate field service operations to ensure safe, efficient, and high-quality customer support • Oversee field operation managers, field engineers and technicians • Manage service schedules, supports customer satisfaction, and drive operational performance across HVDC, FACTS, ACIS and GIS technologies • Drive operational excellence, safety, quality, fostering a culture of accountability • Mentor team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth • Supervise the field operations group • Manage the field specialists and field engineers, their personal and skill developments • Maintain the field group at the expected level of productivity • Anticipate business development and develop staffing plans to support the growth • Ensure accurate resource loading and capacity planning to meet project demands • Maintain the field activity planning up to date • Filter requests and guarantee stability to the field group • Supervise 24/7 response; maintain rotation planning • Serve as the primary point of escalation and strategic partner for the client • Build and maintain executive-level relationships to ensure high customer satisfaction • Cross-Functional collaboration between Project Management, Engineering, Supply Chain, and Commercial teams • Proactively promote EHS; maintain field people trained as per legal requirements • Guarantee appropriate PPEs are provided to the field specialist

🎯 Requirements

• 5 years of experience as team manager • Prior field operations experience in Services and operations • Strong preference for bachelor’s degree in electrical or mechanical Engineering • Work exposure to Transmission and Distribution substation engineering for utilities and renewable energy power plants • Field experience in electrical, mechanical, controls and protection disciplines • Fluent in English and French (desirable)

🏖️ Benefits

• medical • dental • vision • prescription drug coverage • access to Health Coach from GE Vernova • a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off