Client Care Manager – Licensed Customs Broker

🔥 6 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

GHY International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1901

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

GHY International is a leading trade and brokerage services provider that specializes in customs brokerage and trade compliance for North American importers. Established in 1901, GHY offers comprehensive support for businesses engaged in global trade, ensuring that they navigate the complex rules and regulations governing shipments. With a focus on seamless and cost-effective services, GHY International helps clients facilitate a high volume of imports and exports annually, positioning itself as a trusted partner in international commerce.

📋 Description

• Lead a team responsible for timely, compliant, and exceptional client service • Coach and develop team members through feedback, mentoring, goal-setting, and performance conversations • Manage schedules, coverage, workloads, and staffing needs • Lead team huddles and communicate priorities, expectations, regulatory updates, and business needs • Identify skill gaps, create development plans, and strengthen technical knowledge • Participate in hiring, staffing assessments, onboarding, and departmental training planning • Develop client partnerships through proactive communication and problem-solving • Serve as an escalation point and coordinate solutions for client challenges • Collaborate with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal teams • Ensure client SOPs are accurate, current, and consistently followed • Lead major-account client visits and participate in business reviews and follow-up action planning • Support new-client onboarding, systems integration, database setup, reporting, and SOP development • Participate in client training, software demonstrations, retention initiatives, and appropriate solution introductions • Ensure import and export activities align with CBP, PGA, and regulatory requirements • Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows • Review production and error reporting to identify trends, root causes, and corrective actions • Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy • Monitor regulatory changes, industry developments, and internal procedures • Identify process improvements, efficiency gains, quality improvements, and responsible uses of automation and AI-enabled tools • Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams

🎯 Requirements

• 5+ years of customs brokerage, trade, or related industry experience • Experience leading, coaching, or developing others • Certified Customs Specialist (CCS) designation • Strong working knowledge of U.S. customs brokerage operations and regulatory requirements • Active U.S. Customs Broker License required for remote candidates • Strong people leadership, coaching, and team-development skills • Exceptional client service and relationship-management abilities • Sound judgment and ability to make timely, objective decisions • Strong analytical, troubleshooting, and conflict-resolution skills • Ability to manage competing priorities and deadlines in a fast-moving customs environment • Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners • Advanced knowledge of U.S. Customs regulations • Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements • Experience with customs brokerage software and EDI • Comfort with Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools • Ability to lead independently while collaborating effectively across departments • Remote candidates must hold an active U.S. Customs Broker License • Flexible within the U.S.

🏖️ Benefits

• Performance-based bonus program • Remote work flexibility • Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage • Ongoing learning through internal university and leadership development programming • Giveback Committee, Social Committee, and Cultural Ambassadors activities • Approximately 15–20% travel for client visits and business needs • Rotational or as-needed after-hours support • Up to two statutory holidays may be required annually

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume