Client Delivery Manager

🔥 12 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $99.9k - $216k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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SAP

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1972

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

SAP is a global enterprise software company that provides cloud-based and on-premises solutions to run core business processes. SAP offers enterprise resource planning (ERP), finance, human resources, supply chain, procurement, manufacturing, customer experience and analytics capabilities, and is now emphasizing AI-driven products such as SAP Joule, SAP Business AI, Integration Suite, and data/knowledge graph services to enable autonomous agents and workflow automation. SAP serves small and large businesses worldwide through platform offerings, partner ecosystems, and industry-specific solutions focused on connecting data, applications and decisions across the organization.

📋 Description

• Serve as the primary point of contact for SAP NS2 cloud customers • Drive end-to-end customer engagement from contract signature through renewal • Lead customer onboarding and continuous service delivery • Initiate release and maintenance projects • Provide architecture guidance and governance coaching • Manage customer relationships and renewal initiation • Identify and support cross-selling, upselling, renewal, and SLA management opportunities • Build quarterly business reviews and balanced scorecards • Develop service and business plans aligned with customer needs and SAP NS2’s cloud strategy • Orchestrate delivery lifecycles, including scope, budget, milestones, releases, maintenance, and long-term account vision • Maintain customer IT calendars and monthly service reporting • Execute Enhanced Managed Services and Cloud Application Services • Develop stabilization and recovery paths for critical customer situations with MCC and OCC teams • Collaborate with sales, delivery units, cloud operations, Mission Control Center, and executive stakeholders • Guide customers through cloud adoption, standardization, and transformation toward SAP NS2 Cloud Solutions

🎯 Requirements

• Must be a U.S. Person; NS2 does not offer visa sponsorship for this role • 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles • 5+ years of SAP Basis and/or infrastructure operations or development experience • Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA • Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients • Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models • Foundational knowledge of cloud and SAP operations, including networking, HA/DR, and integrations • SAP Basis experience and/or certification with AWS, Azure, or Google Cloud • Bachelor’s degree in a related field • Strong communication skills for technical and executive audiences • Engagement management, relationship building, and de-escalation strengths • Ability to multitask across several engagements with a proactive, problem-solving mindset • Leadership, organizational, and interpersonal skills for cross-functional collaboration • Knowledge or certification in SAP IT operations standards, including ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, or FRUN • Internal transfers require manager’s approval

🏖️ Benefits

• Flexible working models • Health and well-being focus • Accessibility accommodations and special assistance • Variable incentive opportunities, subject to relevant plans and policies • Additional benefits, subject to relevant plans and policies • Employee Referral Program for eligible permanent roles

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