Client Care Manager – Licensed Customs Broker

🔥 3 minutes ago

🌾 North Dakota – Remote

🌾 North Dakota – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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GHY International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1901

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

GHY International is a leading trade and brokerage services provider that specializes in customs brokerage and trade compliance for North American importers. Established in 1901, GHY offers comprehensive support for businesses engaged in global trade, ensuring that they navigate the complex rules and regulations governing shipments. With a focus on seamless and cost-effective services, GHY International helps clients facilitate a high volume of imports and exports annually, positioning itself as a trusted partner in international commerce.

📋 Description

• Lead and develop a team responsible for timely, compliant, and exceptional client service • Coach team members through feedback, mentoring, goal-setting, and performance conversations • Manage schedules, coverage, workloads, staffing needs, team huddles, and priorities • Partner with the U.S. Trainer on skill-gap identification, development plans, technical knowledge, hiring, onboarding, and training planning • Build and maintain client partnerships through proactive communication and problem-solving • Serve as an escalation point and coordinate solutions for client challenges • Collaborate with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal teams • Ensure major-account SOPs are accurate, current, and followed • Lead Major Account Relationship Program client visits and participate in business reviews and follow-up planning • Support new-client onboarding, systems integration, database setup, reporting, and SOP development • Participate in client training, software demonstrations, retention initiatives, and introductions to additional GHY solutions • Ensure import and export activities comply with CBP, PGA, and applicable regulatory requirements • Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows • Review production and error reporting to identify trends, root causes, and corrective actions • Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy • Monitor regulatory changes, industry developments, and internal procedures and translate them into team direction • Improve processes, efficiency, quality, automation, and use of AI-enabled tools • Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams

🎯 Requirements

• 5+ years of customs brokerage, trade, or related industry experience • Experience leading, coaching, or developing others • Certified Customs Specialist (CCS) designation • Strong working knowledge of U.S. customs brokerage operations and regulatory requirements • Active U.S. Customs Broker License required for remote candidates • Advanced knowledge of U.S. Customs regulations • Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements • Experience working with customs brokerage software and EDI • Comfort with Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools • Strong people leadership, coaching, and team-development skills • Exceptional client service and relationship-management abilities • Sound judgment and timely, objective decision-making ability • Strong analytical, troubleshooting, and conflict-resolution skills • Ability to manage competing priorities and deadlines in a fast-moving customs environment • Ability to communicate confidently with clients, associates, leadership, regulatory agencies, and business partners • Ability to lead independently while collaborating effectively across departments • Ability to travel approximately 15–20% • Availability for rotational or as-needed after-hours support • Availability to work up to two statutory holidays annually

🏖️ Benefits

• Performance-based bonus program • Remote work flexibility • Comprehensive, subsidized health coverage • Dental coverage • Vision coverage • Short- and long-term disability coverage • Life and AD&D coverage • Ongoing learning through internal university • Leadership development programming • Giveback Committee opportunities • Social Committee activities • Cultural Ambassadors opportunities

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