Patient Care Implementation Manager

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $85k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Private Equity Round - GiftHealth on 2023-04

Healthcare • Logistics • Consulting

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Lead day-to-day execution of client onboarding for an assigned portfolio of clients • Partner with the Director of Implementation & Client Onboarding to transition new clients onto the platform • Own and execute onboarding and implementation activities from contract execution through go-live and hyper-care • Escalate complex or high-risk implementations to the Director • Build and maintain implementation project plans, milestones, and timelines • Coordinate workstreams with operations, pharmacy, technology, and compliance teams • Serve as the primary day-to-day contact for client stakeholders during onboarding • Identify onboarding friction points and recommend process improvements to the Director • Help pilot and document process changes • Provide day-to-day direction and coaching to Implementation Coordinators/Specialists • Help onboard and train new team members on implementation processes • Track and report implementation metrics, including on-time launch rates, client satisfaction, and cycle times • Flag implementation risks and trends to the Director • Ensure onboarding activities comply with regulatory, contractual, and operational standards • Maintain accurate and complete implementation documentation • Attend regular meetings with Operations, Client Services, Pharmacy, Technology, and Leadership

🎯 Requirements

• Bachelor's degree preferred; degree in Healthcare Administration, Business, Operations, or a related field preferred • Pharmacy Technician certification preferred • 2+ years of experience in client implementation, onboarding, or project management • Demonstrated ownership of implementation tasks or workstreams • Experience in the healthcare industry, including specialty pharmacy, pharmacy benefit management, or pharma services, preferred • Strong project management skills; ability to manage multiple client implementations concurrently • Strong client communication skills with day-to-day operational stakeholders • Ability to coordinate and motivate cross-functional contributors on a project basis • Working understanding of healthcare operations, specialty pharmacy workflows, and client onboarding processes in regulated environments • Strong organizational and data-tracking skills, with comfort compiling and reporting on implementation metrics • Experience in a call-center, hub services, or patient support services environment preferred • Must be able to perform sustained computer and video-conferencing work for extended periods • Must be able to communicate effectively in writing and verbally across remote and in-person formats • Must be able to manage shifting priorities and high-volume workloads with consistent attention to detail • Must be able to work standard business hours with flexibility for client needs as required

🏖️ Benefits

• Full-time schedule with standard business hours • Flexibility for client needs and availability during client go-live events or escalations outside standard business hours • Remote / hybrid work environment (as applicable)