Field Service Representative

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $75k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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GILLIG

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501 - 1000 employees

GILLIG is the leading manufacturer of heavy-duty transit buses in the United States. We offer a portfolio of clean energy propulsions ranging from battery electric and diesel to natural gas and hybrid electric, all designed on the proven GILLIG Low Floor platform to maximize fleet commonality. Since 1890, our dedicated employees have been supporting customers and delivering on promises to improve the quality of life through transformative mass transit solutions. From initial design through final assembly, each GILLIG bus is designed and built by American workers in Livermore, California, who are committed to building and supporting the safest and most reliable transit buses in the United States. GILLIG buses are known for their unmatched quality and have earned their reputation as the lowest-cost buses to maintain and operate. Our products help reduce congestion, contribute to a cleaner environment,​ and provide mobility to all. GILLIG is also proud to create American jobs and recycle tax dollars back into the community to further support public transportation. Further information about GILLIG can be found at www.gillig.com.

📋 Description

• Travel to customers’ location in the New York State area but may be required to travel outside that region as needed throughout the United States • Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary • Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan • Diagnose electrical and/or mechanical defects on buses and repair as needed • Troubleshoot supplier issues and facilitate resolution • Perform and document failure analysis using field reports, photos as well as failed material analysis • Act as liaison between customer and factory for resolution of difficult product issues • Order ship short parts or broken/failed parts as needed to put bus in service • Assist customer in ordering warranty or replacement parts as needed • Recommend and authorize warranty repairs or policy adjustments as needed • Provide driver and mechanic orientations for GILLIG buses • Communicate plans with customers to resolve issues with repair process or field campaigns as required • Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

🎯 Requirements

• Bachelor’s degree in engineering, Business Administration or equivalent is preferred • Minimum 3 years of experience in the Commercial Bus Industry • Read blueprints and electrical schematics • Ability to mentor and train • Project management skills • Excellent written and verbal communication • Exceptional customer service skills • Proven ability to use computer programs to diagnose bus systems preferred • Commercial Driver’s license with passenger endorsements • Lock Out Tag Out certification

🏖️ Benefits

• Excellent compensation including company paid medical premiums • Generous retirement plan • Flexible schedules (*depending on project needs)