Associate Renewals Manager

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $53.8k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Manage an assigned portfolio of customer renewals, tracking key dates and driving them to on-time closure • Conduct consultative customer conversations throughout the renewal cycle • Identify expansion opportunities, including additional seats, tiers, or modules • Probe for new use cases and unmet needs within existing accounts • Prepare and send accurate renewal quotes, order forms, and related documentation • Analyze renewal situations involving usage trends, contract terms, and pricing • Escalate unusual issues and help mitigate identified risks • Explain renewal terms and issues to customers and internal stakeholders • Collaborate with Sales, Customer Success, and Finance to resolve blockers and keep renewals moving • Maintain accurate CRM/renewals system records for forecasting and reporting • Prioritize tasks with guidance from senior team members • Contribute to team goals with peer Renewal Managers

🎯 Requirements

• Can execute basic renewal processes independently and has been introduced to advanced scenarios such as multi-year deals, upsell-attached renewals, or non-standard terms • Developing understanding of GitLab's way of working, values, and high-performance culture • Awareness of GitLab's remote work best practices • Growth mindset and sense of ownership • Strong attention to detail and organizational skills; comfortable managing many renewals at once • Clear written and verbal communication skills • Ability to follow defined processes and frameworks while flagging exceptions appropriately • Collaborative mindset and openness to feedback and coaching • Ability to travel for trainings, team offsites, customer meetings, and similar events

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support • Incentive pay targeted at up to 100% of the offered base salary for sales roles