Revenue Accountant

🕒 September 1

🇺🇸 United States – Remote

💵 $110k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💲 Accountant / Accounting

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gladly

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

📋 Description

• Own the end-to-end billing cycle for subscription, usage-based, and outcome-based contracts • Issue accurate invoices and manage billing schedules through upgrades, mid-term changes, renewals, credits, and true-ups • Maintain revenue and deferred revenue schedules under ASC 606 • Own month-end close journal entries for revenue, accounts receivable, and related accounts • Prepare monthly reconciliations, roll-forwards, variance analyses, and close-ready reporting • Support review of new and modified contracts for revenue treatment, including standalone selling price allocation, contract modifications, and variable consideration • Document revenue treatment conclusions and partner with Sales on contract questions • Own commission accrual and payout cycle with FP&A, Sales, and People Operations • Capitalize and amortize commissions and other costs to obtain a contract under ASC 340-40 • Manage cash receipts, payment application, AR aging, collections cadence, and allowance for credit losses • Deliver weekly, monthly, and ad hoc AR reporting and metrics to management • Escalate at-risk balances with Sales and Customer Success • Serve as frontline contact for customer and internal billing questions • Partner with Sales, Deal Desk, Legal, and FP&A on contracts, forecasting, revenue, and billings inputs • Improve quote-to-cash processes across NetSuite and Tabs • Maintain internal controls and audit-ready support • Serve as a key revenue contact for external auditors

🎯 Requirements

• 5+ years in revenue accounting, billing, or order-to-cash roles, including ownership of a monthly revenue close • Bachelor's degree in Accounting, Finance, or a related field • Revenue accounting experience at a technology or SaaS company with recurring and usage-based revenue streams • Working knowledge of ASC 606 for subscription and usage-based revenue models, including deferred revenue, contract modifications, and variable consideration • NetSuite proficiency required, including familiarity with the Advanced Revenue Management module • Hands-on experience with a dedicated billing platform required, ideally Tabs or a comparable system such as Zuora, Ordway, Maxio, or Stripe Billing • Advanced Excel and Google Sheets skills, including pivot tables, lookups, and high-volume reconciliation • Exceptional problem-solving and communication skills • Ability to navigate ambiguity, manage competing deadlines, and maintain a close timeline without sacrificing accuracy • Willingness to learn and contribute to a fast-paced team • Familiarity with ASC 340-40 is a plus • CPA license preferred but not required

🏖️ Benefits

• Competitive salaries • Stock options / equity incentive plan • Comprehensive benefits • Generous paid time off • Parental leave • Home office stipends • Fully remote work environment • Opportunities for in-person team gatherings • Professional growth opportunities • Inclusive workplace • Daily use of AI tools