Resident Solutions Architect

🕒 July 23

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Glean

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Artificial Intelligence • Enterprise • Productivity

Glean is a company that provides an AI-driven platform designed to optimize work processes within enterprises. The platform features advanced tools for workplace search, content creation, and automation of business workflows. Glean's solutions help organizations search for information across various data sources, create and summarize content efficiently, and automate routine tasks to enhance productivity. Their technology integrates AI capabilities such as pre-built prompts, AI agents, and AI-powered search, offering a comprehensive approach to knowledge management and workplace productivity. Glean's applications are particularly valuable in supporting engineering, sales, and support teams by streamlining processes and accelerating workflows.

📋 Description

• Serve as the primary strategic technical advisor and point of contact for assigned enterprise and strategic customers • Own technical account strategy, quarterly technical roadmap reviews, technical operating reviews, and executive technical alignment • Develop and maintain technical roadmaps aligned to customer objectives, implementation milestones, and measurable success criteria • Lead technical decision-making and architecture review workshops • Guide architecture, design, and implementation choices across connectors, MCP, actions, APIs, SDKs, custom UI embeds, and agent workflows • Productionize advanced customer workflows by defining evals, governance, observability, guardrails, and production-readiness requirements • Design and deliver strategic technical builds, including Skills, Actions, MCP servers, custom connectors, Web SDK integrations, Client API integrations, and embedded experiences • Partner with Solutions Architects on delegated implementation work while retaining accountability for technical direction and customer outcomes • Provide technical enablement to customer admins, developers, and technical stakeholders • Align technical plans with Customer Success, AI Outcomes Managers, Account teams, Product, Engineering, and Support • Translate customer friction, deployment blockers, and enterprise requirements into engineering-ready product feedback • Advise executives, Product, and R&D on enterprise customer needs, solution design, and platform trade-offs • Support customer governance and security motions involving identity, networking, data protection, observability, and rollout readiness • Serve as a technical contact for strategic initiatives and frame escalations while leaving break/fix ownership with Support • Own cross-account technical programs and reusable blueprints • Define and improve the RSA operating model, service packaging, and repeatable delivery patterns • Codify reusable patterns, playbooks, and artifacts for strategic accounts • Shape the Solutions Architect organization through mentorship and advanced enablement programs

🎯 Requirements

• Clear communication skills for technical conversations with architects, admins, developers, security stakeholders, and executives • Strategic and analytical ability to connect roadmap, architecture, governance, and production outcomes • Software development experience in at least two of Python, Java, Go, or similarly relevant modern programming languages • Strong experience with APIs, SDKs, custom data integrations, and enterprise application architecture in hybrid, SaaS, or on-prem environments • Strong AI fluency, including integrating AI into workflows, building multi-step processes, and applying agents, coding tools, and workflow automation • Ability to shape technical patterns across Skills, agent workflows, MCP, custom actions, custom connectors, Web SDK, Client APIs, and embedded product experiences • Hands-on experience with Claude Code, Cursor, or Copilot • Ability to architect end-to-end AI application patterns involving content ingestion, retrieval, grounded answer generation, and source-aware responses using Indexing, Search, and Chat APIs • Strong technical debugging skills, including log analysis, code analysis, end-to-end tracing, and structured troubleshooting across distributed systems • Deep understanding of cloud and on-prem networking, private connectivity patterns, and enterprise security constraints • Hands-on experience with at least one of Google Cloud Platform, Amazon Web Services, or Microsoft Azure • Security and audit fluency • Experience defining production-readiness requirements for AI-powered workflows, including evals, observability, governance, reliability, and rollback or escalation paths • Experience moving prototypes into enterprise-ready designs and production-quality systems • Experience in at least two of Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering, Forward Deployment, or Solutions Architecture • Strong executive communication, technical account management, architecture leadership, cross-functional influence, enablement, data-driven judgment, self-motivation, and attention to detail • Experience serving as the named technical owner for strategic or complex enterprise accounts • Experience supporting architecture-heavy customers with private networking, on-prem data sources, advanced governance, custom UI needs, or AI workflow productionization • Bachelor’s degree in Computer Science or equivalent with 7+ years of relevant technical consulting, solutions architecture, or customer-facing engineering experience, or Master’s degree in Computer Science or equivalent with 7+ years of relevant experience • Pre-sales or post-sales Solutions Architect experience in a product-led company is a strong plus

🏖️ Benefits

• Medical, Vision, and Dental coverage • Generous time-off policy • Opportunity to contribute to a 401k plan • Home office improvement stipend • Annual education stipend • Annual wellness stipend • Regular company events • Healthy lunches daily • Variable compensation may be available for certain roles • Equity may be available for certain roles