Senior ServiceNow Solution Architect – Telecom

🕒 July 23

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Lead solution architecture and delivery oversight for the telecommunications industry vertical • Serve as the senior technical authority on client engagements • Translate business and operational requirements into technical roadmaps • Guide delivery teams through implementation • Act as a trusted technical advisor to client stakeholders • Own end-to-end solution architecture across engagements • Build relationships with client technical leadership and stakeholders • Translate business requirements into scalable architecture and delivery plans • Provide technical leadership to engineers, analysts, and project managers • Manage technical risks, dependencies, and integration points across telco-specific systems • Lead design reviews, architectural governance, and quality assurance checkpoints • Align architecture decisions with delivery timelines, scope, and budget • Mentor and develop delivery team members • Produce and present executive-ready documentation, architecture diagrams, and technical recommendations • Stay current on telecommunications trends, regulations, and platform capabilities

🎯 Requirements

• 10+ years of experience in solution architecture, technical delivery, or systems integration, with significant exposure to the telecommunications industry • Experience architecting and delivering large-scale, multi-stream technology implementations in a consulting or systems integrator environment • Strong working knowledge of telco operational domains, such as OSS/BSS, network service management, order management, or customer care platforms • Ability to lead and influence cross-functional delivery teams without direct line authority • Excellent communication and presentation skills, including experience engaging with client executives and technical leadership • Strong analytical and problem-solving capabilities • Experience with Agile, hybrid, or traditional waterfall delivery methodologies on enterprise-scale programs • Experience delivering solutions on ServiceNow, Salesforce, or comparable enterprise platforms • Relevant industry or platform certifications, such as TM Forum, architecture certifications, or platform-specific credentials • Experience supporting telco mergers, divestitures, or large-scale platform migrations • Familiarity with telco regulatory and compliance considerations

🏖️ Benefits

• Healthy work-life balance • Culture of collaboration and innovation • Support for professional growth • Diversity and inclusive workplace • Equal opportunity workplace • Disability accommodation support