Ecosystem Partner Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Glia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 $45M Series D - Glia on 2022-03

Consulting • Logistics • Artificial Intelligence

Glia is an AI-powered customer service platform and ChannelLess® contact center solution that helps banks, credit unions, and financial institutions automate and personalize voice and digital interactions. The company provides virtual assistants, voice AI, agent co-pilots, manager AI analysts, predictive routing, cognitive quality management, and analytics to boost self-service, agent productivity, compliance, and growth metrics (loans, deposits, cost savings). Glia emphasizes security, integrations, and industry-specific features for banking and credit unions, delivering a SaaS platform that replaces legacy CCaaS systems.

📋 Description

• Own the full lifecycle of Glia's ecosystem partnerships • Manage existing technology partner relationships and expand the ecosystem with new strategic partners • Work with the SVP of Alliances on commercial strategy • Partner with Legal to review, negotiate, and finalize partner terms and agreements • Collaborate with Product, Product Marketing, and Sales Enablement to bring integrated partners to market • Lead end-to-end partner onboarding from outreach and fit assessment through agreement, contract execution, and joint go-to-market planning • Structure partner commercial models including resale, white-label, OEM, and referral • Build and execute launch plans for new integrated ecosystem partners • Drive cross-functional alignment and accountability without direct reporting authority • Build and maintain sales enablement resources and ongoing enablement plans • Establish communication cadence with established partners • Track and maintain joint deal pipelines • Support resold partner product deals by connecting sales representatives, guiding commercial deal processes, and overseeing commercial accuracy • Travel up to 30% for partner meetings and industry events

🎯 Requirements

• 3 to 5 years managing ecosystem or technology partnerships in a B2B SaaS environment, ideally owning partner relationships end to end • Proven ability to lead initiatives and hold stakeholders across Sales, Legal, Product, and Marketing accountable without formal authority • Experience navigating commercial structures such as resale, referral, and revenue-share, and partnering with Legal to negotiate agreement terms • Strong attention to detail with comfort handling deal support, verifying order forms and pricing configurations, and documenting discount structures • Demonstrated success building structured project plans, managing multi-partner pipelines (active, contracting, and inactive), and executing launches that span multiple departments • Conceptual understanding of software integrations and APIs, with the ability to bridge conversations between internal product and engineering teams and external partner counterparts • Clear, confident communicator with executives, field teams, and external partner stakeholders alike • Background in CCaaS, contact center, or customer experience technology • Familiarity with financial technology, banking, or credit union software • Experience in a partner-led or channel sales motion, including supporting reps through co-sell or resell deals • Experience with CRM-based pipeline management and partner tooling (e.g., Salesforce, PRM platforms) • Must be legally authorized to work in the United States; employer sponsorship question is included in the application

🏖️ Benefits

• Stock options and competitive salary • Professional development support, including trainings, courses, conferences, and books • Access to the latest tools and equipment you’ll need • Sports compensation and reimbursement for therapy and counseling sessions • Team events, including annual employee awards, internal hackathons, and events ranging from cooking activities to the Glia Olympic Games • A diverse, international team representing 25 countries