Customer Retention Representative – PM Shift

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🕒 August 6

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GlobeLife

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📚 Education

🔬 Science

🏥 Healthcare

Education • Science • Healthcare

GlobeLife is a collaborative university network created by Uppsala University and Karolinska Institutet to strengthen research and education in global health. It promotes multidisciplinary collaborations, organizes seminars and events, shares recordings and news, and connects researchers and partners to advance work toward the UN Sustainable Development Goals.

📋 Description

• Handle inbound calls from policyholders requesting policy cancellations • Understand policyholder concerns and explore retention options • Proactively contact customers with lapsed life insurance policies • Discuss payment solutions and lapse recovery opportunities • Assess individual policyholder situations and recommend coverage adjustments • Build relationships through empathetic, professional communication • Explain policy options and solutions in simple, clear language • Maintain accurate records of customer interactions, retention efforts, and outcomes • Stay current on life insurance products, policy features, and company procedures • Adapt communication style to individual customer needs • Follow up with customers to confirm understanding and satisfaction • Meet or exceed contact center KPIs, including call volume, retention rate, first call resolution, adherence, call quality, and attendance • Manage daily inbound cancellation and outbound lapse recovery call quotas while maintaining quality standards

🎯 Requirements

• High school diploma or equivalent • Basic Microsoft Office skills, including Word, Excel, and Outlook • Minimum typing speed of 30 wpm • Experience in a call center environment preferred • Some insurance and/or sales experience preferred • Excellent verbal and written communication skills • Ability to solve complex policyholder issues with a positive attitude • Ability to work in a fast-paced environment and under pressure • Knowledge of life and/or health insurance terminology preferred • Monday through Friday availability from 12:00 pm to 9:00 pm CST

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including a pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions for fitness, mindfulness, nutrition, and sleep • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets