Field Service Technician

🔥 15 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Directly manage customer service and care for clients • Independently troubleshoot and repair high-speed cash-handling equipment • Track and manage parts and tools • Stay current on technical and functional changes to GLORY equipment • Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customers apprised of progress during maintenance or system downtime • Complete machine installations, Engineering Change Notices, system upgrades, and hardware/software upgrades • Follow safety guidelines and policies • Complete required Environmental Health & Safety training • Report job-site accidents involving injury or property damage in a timely manner • Report to the District Service Manager • Travel regularly to customer sites throughout Marion and neighboring areas

🎯 Requirements

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience • Certificates in related fields, such as mechanics, electronics, automation, or data processing preferred • Excellent customer service and communication skills • Working knowledge of personal computers, Microsoft Office, network navigation, and email communication • Logical troubleshooting skills and ability to isolate problems at PCB or component level • Ability to work with electrical schematics, logic diagrams, and mechanical drawings • Knowledge of AC/DC power distribution and digital/analog circuitry • Experience repairing high-speed paper-handling machines preferred; ATM or copier machine experience preferred • 3–5 years of technical field service repair experience preferred • Valid driver’s license • Ability to lift up to 50 pounds without assistance • Ability to sit or stand for long periods and frequently kneel, bend, squat, sit, and twist • Ability to work at customer sites including financial institutions, casinos, truck stops, recreational parks, and retail stores • Ability to work weekends and/or holidays on a rotational basis • Availability for an on-call rotation, typically every 3 to 5 weeks, including evenings and weekends • Ability to drive to customer sites during working hours • Occasional travel outside the assigned territory, including air and overnight travel • Ability to accommodate limited accessibility at job sites • Ability to work autonomously with minimal supervision • Must reside within the assigned territory or be willing to relocate; relocation assistance is unavailable

🏖️ Benefits

• 401(k) Retirement Plan with Fidelity, including 2.5% company base contribution and employer matching • Health insurance through Blue Cross Blue Shield • Paid Parental Leave • MDLive 24/7 Virtual Doctor and Nurse Line • Dental insurance • Vision insurance • FSA / Dependent Care • Voluntary Life Insurance • Company-paid Basic Life Insurance and AD&D • Company-paid Short-Term Disability, Long-Term Disability, and Employee Assistance Program • Paid Vacation • Paid Sick days • 9 to 11 paid holidays • Professional development assistance • Education assistance • Adoption Assistance • Legal and ID Theft plans • Annual Bonus opportunity • Internal promotion and career advancement opportunities • Company vehicle and insurance for certain positions • Company van provided for field service travel