District Manager – Parts & Service

🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $105.6k - $140.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Serve as a trusted business advisor to dealership leadership teams • Build relationships with dealer partners and influence business decisions through data, insights, and collaboration • Help dealerships improve customer experience, customer retention, operational efficiency, and overall business performance • Identify growth opportunities and develop actionable business plans to achieve performance goals • Analyze trends, performance metrics, and market opportunities to recommend strategic solutions • Lead business discussions with dealer leadership about opportunities, challenges, and performance improvement plans • Partner with dealerships to execute customer care, service, parts, and operational initiatives • Use analytical tools and business insights to support data-driven decision making • Manage multiple priorities while operating independently • Act as a problem solver and change agent for dealer partners • Drive accountability and measurable business results across assigned dealerships • Resolve aftersales customer concerns involving SPAC, CAC, TAC, goodwill, warranty, and policy requests • Monitor and deliver on SRT objectives, NPS, customer retention, STS, and EV training and compliance KPIs • Conduct performance reviews and support aftersales initiatives on-site • Execute strategy with dealership operations • Report directly to the Zone Manager Parts and Service

🎯 Requirements

• Bachelor’s Degree or equivalent professional experience • Minimum 3 to 5 years of experience in business, consulting, sales, or operations, or equivalent leadership experience • Strong relationship-building, communication, and consulting skills • Experience working with customers, business partners, clients, or stakeholders • Ability to analyze data and translate insights into actionable recommendations • Experience leading projects, initiatives, teams, or business improvement efforts • Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools • Experience in automotive, retail, service operations, hospitality, sales, consulting, customer experience, or business management • Experience working with KPIs, performance metrics, or business analytics • Experience influencing leaders or managing customer or business relationships • Ability to travel 50% or more • Must live in the assigned territory or relocate to Rochester, NY or the surrounding area within 50 miles • Must be authorized to work without GM immigration-related sponsorship now or in the future • Ability to legally operate a motor vehicle regularly • Successful completion of a Motor Vehicle Report review • May be required to complete role-related assessments and/or pre-employment screening

🏖️ Benefits

• Relocation may be provided • Relocation benefits for candidates who qualify under company policy • Incentive pay program with payouts based on company performance, job level, and individual performance • Medical benefits • Dental benefits • Vision benefits • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts • Potential relocation benefits