District Manager – Parts & Service

🔥 1 minute ago

🗻 New Hampshire, Massachusetts – Remote

🗻 New Hampshire – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Drive aftersales performance across a defined region • Partner with dealership leadership to execute GM Customer Care & Aftersales initiatives • Improve customer satisfaction and grow revenue • Report to the Zone Manager, Parts and Service • Own district performance across revenue, customer retention, and customer experience • Advise dealer leadership and foster strategic partnerships • Execute CCA programs and initiatives to achieve KPIs • Lead standardized dealer contact processes • Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic • Develop and execute annual business plans using data-driven insights • Assess dealership performance, identify trends, and implement solutions improving efficiency and customer satisfaction • Resolve aftersales customer concerns involving SPAC, CAC, TAC, goodwill, warranty, and policy requests • Monitor KPIs including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance • Apply expertise in automotive parts and service operations, dealer operating reports, fixed operations analysis tools, profit department structures, and consultative selling

🎯 Requirements

• Bachelor’s Degree or equivalent professional experience • 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred • Ability to travel up to 50% to different locations within the territory • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools • Must currently reside within New Hampshire and northern Massachusetts or be willing to relocate to Manchester, NH or a surrounding area approved by leadership within 60 days of the start date • Must not require GM immigration-related sponsorship now or in the future • Must be legally able to operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review

🏖️ Benefits

• Relocation benefits available for candidates who qualify under company policy • GM benefits supporting employee well-being at work and home • Inclusive workplace and equal employment opportunity protections • Reasonable accommodations for applicants with disabilities