Operations Manager

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Go Fish

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

🛍️ eCommerce

Marketing • Logistics • eCommerce

Go Fish is a full-service digital marketing agency that combines strategy, creative, media, and technology to drive measurable growth for brands. The firm specializes in SEO, AI-driven optimization (Generative Engine Optimization), paid media, social commerce (including TikTok Shop), digital PR, online reputation management, conversion optimization, and website design/development. Go Fish serves eCommerce and technology-focused clients and emphasizes AI-powered tools and analytics to streamline campaign execution and improve visibility across search, social, and emerging AI platforms.

📋 Description

• Coordinate operational requirements for client onboarding, offboarding, cancellations, service changes, and other significant client transitions • Ensure required information, documentation, approvals, owners, timelines, and system updates are complete and aligned • Support reliable handoffs among sales, finance, client strategy, project management, and delivery teams • Follow up on outstanding requirements and escalate material or repeated issues • Administer and maintain Salesforce, SCOPE, ClickUp, and other core operational platforms • Perform recurring audits and reconciliations to identify stale, incomplete, duplicated, or inconsistent information • Maintain system-usage standards, field definitions, documentation, and controls • Support workflows and integrations connecting sales, client, delivery, and financial information • Serve as a first point of contact for operational questions and requests • Resolve routine issues independently and communicate requirements, status, decisions, and next steps • Identify recurring requests or breakdowns for process, training, documentation, or automation improvements • Reinforce accountability for established processes by flagging noncompliance, requesting correction, and escalating repeated or material issues • Draft and maintain SOPs, playbooks, templates, checklists, and training resources • Map and improve workflows by identifying unclear ownership, unnecessary steps, missing controls, and recurring failure points • Support process rollouts, training, adoption, and ongoing maintenance • Participate in retrospectives and continuous-improvement initiatives, ensuring agreed-upon actions reach completion • Prepare recurring operational reports, audits, and summaries related to onboarding, pipeline activity, client changes, system health, and process compliance • Investigate discrepancies, identify root causes, and recommend corrective action • Identify, design, test, and document AI-enabled or automated workflows, including limitations, controls, human-review requirements, and impact measurement • Share practical learnings from implemented improvements

🎯 Requirements

• Approximately four to seven years of experience in agency operations, business operations, client operations, project management, revenue operations, or a related field • Experience in a marketing agency, professional-services organization, or multi-client environment strongly preferred • Experience administering CRM, project-management, workflow, or reporting platforms • Demonstrated experience documenting, improving, or supporting cross-functional business processes • Strong attention to detail and ability to maintain accurate information across interconnected systems • Ability to manage recurring responsibilities while completing improvement projects • Strong follow-through, ability to anticipate risks, manage dependencies, and complete work without repeated reminders • Sound judgment about when to solve independently, seek input, or escalate • Practical experience using generative AI, automation, or workflow tools to improve business processes • Ability to test AI-supported workflows thoughtfully and recognize where human review is required • Comfort learning new systems and translating technical capabilities into practical workflows • Curiosity and commitment to continuously strengthening technical skills • Strong written communication and process-documentation skills • Ability to communicate requirements, decisions, and next steps clearly across teams • Confidence following up, requesting corrections, and maintaining established standards • Responsive, service-oriented mindset balanced with disciplined prioritization and accountability • Must be able to work in the United States; employment visa sponsorship or transfer is unavailable

🏖️ Benefits

• Competitive compensation • Flexible work environment • Medical, dental, and vision insurance • Unlimited paid time off • 401(k) with company match • Company-paid life and disability insurance • Paid parental leave • A collaborative culture with autonomy and ownership • Employee wellness programs and additional perks