Support Services Coordinator

Job not on LinkedIn

🔥 1 minute ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GOAT Tutors

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

👥 B2C

Education • B2C

GOAT Tutors is a dynamic platform designed to connect students with highly qualified tutors, offering on-demand academic support across a wide range of subjects. The service is tailored for higher education students, ensuring flexibility by allowing users to choose tutors online or in-person, based on their specific academic needs. With a commitment to personalized education, GOAT Tutors aims to provide a supportive environment that fosters student success and engagement, making academic assistance accessible regardless of location.

📋 Description

• Respond to customer, client, and internal inquiries through email, phone, and approved communication channels • Provide clear, professional, and timely responses to routine questions and requests • Receive, document, track, and follow up on support requests through resolution • Escalate complex or urgent matters to the appropriate department • Maintain professional relationships with clients, customers, vendors, and team members • Communicate status updates and important information as needed • Coordinate daily administrative and support activities • Schedule meetings, appointments, calls, and other business activities • Maintain calendars and assist with scheduling changes • Prepare correspondence, forms, reports, spreadsheets, and other business documents • Organize digital files and maintain accurate records • Enter, update, and verify information in company systems • Assist with routine data-entry and documentation tasks • Monitor deadlines and follow up on assigned action items • Coordinate information between departments and team members • Assist with internal projects, operational assignments, onboarding, and administrative processes • Monitor workflows and identify outstanding tasks • Help maintain standard procedures and documentation • Identify routine process issues and communicate them to management • Contribute ideas to improve efficiency, organization, and service delivery • Maintain records of customer interactions and service requests • Assist with appointment and service coordination • Monitor requests from initial submission through completion • Provide follow-up after services or requests are completed • Ensure accurate communication between customers and relevant team members • Handle customer information professionally and maintain confidentiality

🎯 Requirements

• High school diploma or equivalent required • Previous experience in customer support, administrative services, coordination, office operations, or a related field preferred • Strong written and verbal communication skills • Excellent organizational and time-management abilities • Strong attention to detail and accuracy • Ability to prioritize tasks and manage competing deadlines • Comfortable working independently with minimal supervision • Ability to collaborate effectively with remote team members • Professional and courteous communication style • Strong problem-solving and follow-up skills • Ability to learn new software, systems, and procedures quickly • Dependable, responsive, organized, and able to manage changing priorities while maintaining accuracy, professionalism, and confidentiality • Updated resume highlighting relevant experience, skills, and qualifications

🏖️ Benefits

• Competitive compensation • Flexible scheduling • Remote work flexibility • Paid time off for eligible employees • Professional development opportunities • Opportunities for advancement • Collaborative and supportive work environment