Client Care Agent

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Collette

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1918

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Collette is a leading travel company that specializes in crafting guided tours across all seven continents. With decades of experience, Collette offers a wide selection of travel styles, including small group explorations and immersive cultural experiences, enabling travelers to discover iconic destinations while connecting with the local culture. Their tours are designed to provide a worry-free experience, allowing travelers to focus on the joy of exploration.

📋 Description

• Answer inbound calls and route to the correct team within the company • Educate customers on product offerings and advantages of travelling with Collette • Build and confirm tour packages within the internal reservation system • Effectively explain offers and upgrades available across all tour components • Review and complete Retail booking notations which require action by the Client Care Center. • Perform to and exceed qualitative and quantitative performance goals and standards

🎯 Requirements

• Call Center and/or travel industry experience is a plus • Strong attention to detail with an ability to organize and prioritize day-to-day activities in a fast-paced environment • Strong computer skills are necessary • Working knowledge of Microsoft Excel, Outlook and Word is ideal • Ability to handle customers with a high level of continuous professionalism • Ability to work effectively with all members of the team • Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across the organization. • Some higher education preferred, but not necessary.

🏖️ Benefits

• Medical, Dental, and Vision coverage • Peloton One Membership to keep you moving • Generous PTO • Paid holidays • Paid birthday time off • Volunteer Time: Paid hours to give back to causes you care about • 401(k) with company match • Paid parental leave • Paid bereavement leave • Access to Employee Assistance Program • Tuition reimbursement to help you level up your skills • Exclusive travel discounts, incentives and more!