Senior Manager, CBO

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DASCO Home Medical Equipment

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

DASCO Home Medical Equipment is a family-owned company dedicated to providing home medical equipment to help individuals breathe, sleep, and feel better. Established in 1987 by Don Seeley and now owned by his children, the company is headquartered in Westerville, Ohio, with branches in multiple states across the United States. DASCO offers a range of services including respiratory therapy, sleep therapy programs, and education for both patients and healthcare partners. They are also actively involved in community service, supporting local organizations and charitable initiatives. DASCO is committed to exceeding customer expectations and improving the quality of life for their clients.

📋 Description

• Lead and oversee one or more centralized business operation teams, including Referral Intake, Consignment, Fax Triage, Resupply, PAP Intake, and Documentation • Ensure teams meet service level agreements, productivity goals, quality standards, and compliance expectations • Monitor workflows, staffing models, and operational capacity • Identify bottlenecks and implement scalable process improvements • Lead, coach, and develop managers, supervisors, team leads, and frontline associates • Build succession plans and identify high-potential talent • Conduct performance coaching, talent reviews, and development planning • Support recruitment, onboarding, engagement, retention, and performance management • Establish and monitor KPIs for productivity, quality, turnaround times, order conversion, documentation accuracy, and employee engagement and retention • Use dashboards, reporting tools, and operational data to drive decisions • Present department performance updates, trends, and action plans to senior leadership • Lead continuous improvement initiatives focused on efficiency, scalability, automation, and patient experience • Partner with IT, Training, Compliance, and Operational Excellence teams on system and workflow improvements • Participate in acquisition integrations, departmental transitions, and organizational change initiatives • Support best-practice implementation and process standardization • Ensure compliance with payer requirements, accreditation standards, HIPAA, and internal policies • Partner with Compliance and Quality teams on audits, process gaps, and corrective actions • Maintain documentation and accountability practices

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or related field preferred • Equivalent leadership experience may be considered • Minimum of 7 years of progressive leadership experience in healthcare operations, revenue cycle, intake, customer service, or related operational environments • Minimum of 3 years leading managers, supervisors, or team leads • Experience in DME, home medical equipment, healthcare services, or revenue cycle operations strongly preferred • Experience managing multiple departments or complex operational functions preferred • Strong leadership presence and ability to influence across all organizational levels • Excellent analytical, organizational, and problem-solving skills • Ability to interpret operational metrics and translate data into action • Strong conflict resolution and coaching capabilities • Exceptional written and verbal communication skills • Proficiency with workforce management tools, reporting systems, and Microsoft Office applications • Experience with Brightree, Paylocity, or similar platforms preferred • Ability to sit, stand, walk, and use a computer for extended periods

🏖️ Benefits

• Occasional travel may be required for training, branch visits, or leadership meetings