Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoGlobal

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

GoGlobal is a leading provider of global human resources management solutions, specializing in services such as global hiring, employee onboarding, payroll management, and compliance with international regulations. As an Employer of Record (EOR), GoGlobal allows businesses to hire and manage talent worldwide without the complexities and legal risks involved in international employment. Their platform enables clients to attract, hire, and retain the best talent while ensuring compliance with local labor laws across various countries. By offering expert HR consulting and support, GoGlobal helps companies expand globally, explore new markets, and manage transactions smoothly. The company is committed to providing comprehensive HR solutions that facilitate global business operations, making it easier for businesses to thrive internationally.

📋 Description

• Support management of an assigned portfolio of client accounts • Develop relationships with client contacts and stakeholders • Support client satisfaction, retention, account stability, and growth opportunities • Coordinate Quarterly Business Reviews and prepare account insights and reporting • Guide clients on GoGlobal services, onboarding processes, and operational procedures • Escalate complex commercial, compliance, and operational issues • Coordinate onboarding and implementation across HR, Payroll, Finance, Corporate Governance, and Employer of Record solutions • Serve as day-to-day client communications contact and coordinate issue resolution • Monitor service delivery performance and follow up on outstanding actions • Assist with contract renewals, pricing discussions, scope amendments, invoice reviews, and commercial documentation • Partner with Sales and Account Management on renewal, cross-sell, upsell, and client expansion initiatives • Maintain accurate client records, contracts, Statements of Work, account activities, and renewal information in CRM and internal systems • Track account metrics and client health indicators • Coordinate with cross-functional, regional, and global teams to ensure consistent service delivery across jurisdictions • Participate in training, professional development, process improvement, and internal service delivery projects • Adhere to internal policies, compliance requirements, and operational procedures

🎯 Requirements

• Bachelor's degree in Business, Finance, Human Resources, International Business, or a related field • 3-5 years of experience in Account Management, Client Services, Customer Success, Payroll, HR Services, Professional Services, or Business Process Outsourcing (BPO) • Experience managing client relationships in a professional services environment • Strong communication, organizational, and stakeholder management skills • Ability to manage multiple accounts and priorities simultaneously • Proficiency with CRM systems and Microsoft Office applications • Experience supporting international clients or global service delivery models preferred • Knowledge of HR, Payroll, Corporate Governance, Global Mobility, Employer of Record (EOR), or Entity Management services preferred • Exposure to contract administration, renewals, or commercial account management preferred • Experience working in a fast-paced, multi-country environment preferred

🏖️ Benefits

• Opportunity for all employees to become a partner and share in profits • Diverse, global, and supportive team • Fully remote work • Hybrid options in some countries • Career opportunities across the world • Professional development activities • Training programs • Participation in process improvement initiatives • Monthly financial transparency through shared company financials • Partnership-style benefits without venture capital or private equity pressure • Sustainable long-term growth environment