Senior Director, Product Design

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead design strategy and execution across a broad set of interconnected product experiences • Define and communicate a compelling design vision for a large, integrated product portfolio • Translate company and product strategy into experience principles, customer journeys, design priorities and measurable outcomes • Identify opportunities to unify fragmented workflows into cohesive, AI-powered experiences that help customers move faster and get better results • Represent the customer, the end-to-end experience and the quality bar in executive-level product and business discussions • Own the evolution of HighLevel's bespoke design system as a practical product accelerator, not just a library of components • Partner with design system, product design and engineering leaders to mature shared patterns, component quality, interaction standards and contribution models • Work horizontally across many product teams and functions to turn a new design system into a shared way of building, aligning designers, PMs, engineers and go-to-market partners around consistent experience standards • Drive adoption across product teams by making the system easier to use, easier to contribute to and clearly tied to product quality and execution speed • Build a culture where speed and quality reinforce each other instead of competing with each other

🎯 Requirements

• 10+ years of experience in product design, UX or related product experience disciplines, including 5+ years leading design teams • Proven experience leading design across large, complex B2B SaaS, platform or multi-product ecosystems • Superb visual craft skills and world-class interaction and product design instincts, with the ability to raise the quality of work across a team • Demonstrated experience building, evolving or accelerating adoption of a design system across multiple product teams • Demonstrated ability to lead senior individual contributors and design managers across multiple teams or product areas • Strong portfolio of work showing product strategy, systems thinking, design craft, measurable customer impact and business outcomes • Deep experience with complex workflows, information architecture, interaction design, design systems, research and experimentation • Proven ability to hire excellent designers, elevate existing talent and performance manage team members who need additional support • Strong product and business acumen, with fluency in metrics such as activation, adoption, conversion, retention, expansion, churn, LTV and customer ROI • Experience partnering with Product, Engineering and Data leadership to define strategy, priorities, roadmaps and success measures • Strong executive communication, storytelling and stakeholder management skills • Comfort operating in fast-paced, ambiguous environments with distributed teams and high ownership expectations.

🏖️ Benefits

• Competitive compensation • Benefits • Flexibility