Operations Business Analyst II

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🏄 California – Remote

🏄 California – Remote

💵 $100k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

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Gold Coast Health Plan

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

At Gold Coast Health Plan, we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges.

📋 Description

• Gather and document business requirements from internal stakeholders • Support process mapping, documentation, SOP creation, and version control • Participate in stakeholder meetings and identify process improvements • Design, configure, and optimize workflows and processes • Develop, configure, and maintain Salesforce solutions and declarative automation • Administer Salesforce users, profiles, permission sets, roles, queues, sharing, security, and access • Develop and maintain Apex, Lightning Web Components, SOQL, integrations, and custom Salesforce functionality • Troubleshoot Salesforce issues, monitor performance, and perform root-cause analysis • Support Salesforce releases and deployments across development, testing, UAT, and production • Translate stakeholder requirements into scalable Salesforce solutions • Collect, validate, and analyze data and generate reports • Create training materials and deliver user training when applicable • Conduct system testing and coordinate User Acceptance Testing • Work with vendors and technical teams on configuration, troubleshooting, integrations, and new features • Manage tasks and projects using agile principles, backlog management, and sprint planning • Facilitate communication between technical teams and business stakeholders • Support project management, task prioritization, timelines, and cross-functional communication • Pursue continuous learning and mentorship from senior analysts

🎯 Requirements

• 3–5 years of experience in a business analyst, operations analyst, or similar role • Hands-on Salesforce development and administration experience, including Flow, security/access configuration, data management, and troubleshooting • Experience with Apex, Lightning Web Components (LWC), SOQL, APIs/integrations, and deployment tools • Ability to create and maintain high-quality business documentation and training materials • Strong analytical skills with proficiency in data interpretation, Excel, and/or visualization tools • Excellent communication and stakeholder management skills • Experience with project management principles and collaboration tools such as MS Teams, Smartsheet, Jira, and Confluence • Ability to work independently, manage multiple priorities, and meet deadlines • Salesforce Administrator, Platform Developer, or related certification preferred • Prior experience in a regulated or healthcare-related industry preferred • Advanced computer skills in Microsoft Office products • Proficiency with Salesforce Lightning Platform, Salesforce administration, Flow, Apex, LWC, SOQL, APIs/integrations, and deployment/version-control tools • Valid and current driver's license, auto insurance, and professional licensure(s)

🏖️ Benefits

• Supportive and inclusive work environment • Opportunities for career growth and professional development • Reasonable accommodations for qualified individuals with disabilities