Business Systems Analyst II – Automation and Workflow Engineering

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $84.4k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Oversee all aspects of the Software Development Lifecycle for enterprise-wide software solutions • Review, analyze, and document business unit needs, workflows, program functions, and technical business processes • Drive joint business/IT requirements and solution discussions and stakeholder review meetings • Provide analytical system solutions for key stakeholders • Identify software functional gaps and improvement opportunities • Collaborate with product owners to create product backlogs using Agile practices • Create user stories with relevant acceptance criteria • Participate in project implementation as a technical subject matter expert from beginning to completion • Train and mentor BSA I team members • Participate in scrum events including daily scrums, sprint planning, backlog refinement, sprint retrospectives, and reviews • Support Agile practices and service improvement • Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models • Provide Tier 2 application support for enterprise-wide managed software solutions • Resolve internal tickets and operational support requests in alignment with service level agreements • Manage and support software upgrades • Troubleshoot issues, assist with triage, assess risk, and serve as an escalation point for incident management • Manage application administration, including form, field, report, saved search, dashboard, workflow, role-based access, and reporting functions • Resolve application requests and reported issues through information gathering and ticket escalation • Keep application users informed about issue progress and resolution • Coordinate with third-party service providers and internal technical teams on software needs and production issues • Maintain working relationships with business lines, internal technical teams, and third-party service providers • Participate in on-call support for critical after-hours application impairments or major outages

🎯 Requirements

• Associate’s Degree in Information Technology, Project Management or Business Administration required • Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred • 5+ years in financial or health services, including technical business analysis, product development and process improvement required • Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred • Experience with Visio, MS Word, Excel, PDF, SharePoint, and similar tools • Experience with software development lifecycle practices • Experience creating user stories and acceptance criteria • Experience with process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models • Experience providing Tier 2 application support • Experience with forms, fields, reports, saved searches, dashboards, workflows, role-based access management, and reporting support • Ability to participate in on-call support for after-hours application impairments or major outages • Ability to work remotely in California

🏖️ Benefits

• Comprehensive compensation package • Well-being and work-life balance programs • Career development and growth • Rewards and recognition • Commitment to Diversity, Equity and Inclusion • Market-competitive and internally equitable total rewards compensation package • Remote work arrangement