Senior Operations Quality Assurance Specialist

🔥 50 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $30 - $32 / hour

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Analyze and review first line monitoring for Payment Operations and Service Operations. • Maintain excellent knowledge of the Federal Regulations including, but not limited to, Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, Anti-money laundering, Anti-money laundering, Federal Reserve Bank, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules. • Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests. • Serve as point of contact or subject matter expert, investigating and addressing information requests from management and internal departments regarding exception reporting and regulatory compliance. • Responsible for new project implementation. Work with business owners to create a thorough audit checklist that address regulatory and compliance issues, audit failures, operational gaps, and protect member experiences. • Assist with updating SecondLook customization request logs. Evaluate and verify software updates and communicate changes to business owners. • Lead new hire orientation and training of new reviews, respond to team questions, and reinforce best practices. Monitor progress, provide feedback, and develop strategies to ensure training success. • Responsible for reviewing a statistical sampling of both Payment Operations and Service Operations processes. Utilize department tools and resources to ensure reviews are completed on a timely manner, within the benchmark timeframe, and without sacrificing quality. • Responsible for monitoring Service Operations calls to ensure deliverance of excellent customer service and adherence to proper documentation practices and customer identification program. • Process all regulatory and compliance tasks accurately and complete all learning modules within required timeframes. • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. • Achieve individual daily and monthly production goals, contributing to department benchmarks, metrics, and KPIs. • Actively participate in team discussions and contribute to department meetings. Engage in company-wide events, fostering and developing interpersonal connections. • Understand and follow Golden 1's Funds Availability policy and Regulation CC guidelines. • Develop and maintain internal job aids and training documents. Update quality assurance policies, procedures, and processes in accordance with changes to federal and state regulations, investor guidelines and internal policies and procedures. • Monitor and confirm management corrective actions that address findings from compliance reviews. Perform follow-up reviews to ensure appropriate actions were taken and desired results achieved. • Initiate and execute process improvement initiatives. Collaborate with management to identify process inefficiencies, improvements, or waste and submit procedural updates for approval, as needed. • Perform all other related duties as assigned.

🎯 Requirements

• Bachelor’s degree in business, Finance, or equivalent work experience in a related field Preferred. • Five years or more in a position performing credit and financial analysis within a financial institution. • Keeps abreast of Compliance and Credit Union rules, regulations, policies, and practices. • Maintain and keep current knowledge of all regulations outlined in job description. • Proven ability to meet and/or exceed individual and team goals. • Ability to multi-task effectively and meet deadlines with limited supervision. • Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. • Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint. • Must work well in a fast paced and flexible production-oriented department.