Bilingual Front Desk, Intake Virtual Medical Assistant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Answer and manage incoming patient and family calls professionally in both English and Spanish • Respond to inquiries received through phone calls, voicemails, online forms, emails, and other clinic communication channels • Conduct initial telephone screenings and gather essential patient or parent information • Identify whether patients will use commercial insurance, Medicaid, self-pay, or nonprofit financial assistance programs • Explain the clinic's intake process and guide patients through forms, patient portal access, and supporting documentation • Perform initial financial eligibility screening based on clinic procedures • Identify incomplete intake, insurance, or financial requirements and coordinate complex matters with the back-office team • Schedule and reschedule appointments after required intake paperwork and pre-appointment documentation are completed • Follow clinic-specific scheduling procedures based on patient type, provider availability, service, and payer arrangement • Coordinate with therapists, psychologists, interns, and administrative team members to maintain smooth patient flow • Review and prioritize outstanding voicemails, unread inquiry forms, and pending patient communications at the start of each workday • Follow up with prospective patients regarding incomplete forms, portal requirements, and enrollment steps • Assist less tech-savvy patients with electronic paperwork and patient portal navigation • Maintain follow-through until intake is completed or another disposition is documented • Route donations, registrations, clinical matters, and other out-of-scope requests to the appropriate team member • Maintain accurate patient, intake, eligibility, scheduling, and follow-up documentation in AdvancedMD • Communicate with remote clinical and administrative team members regarding pending issues, completed tasks, and patient needs • Protect patient information and follow HIPAA, privacy, and clinic documentation requirements • Document and update front-office workflows for intake, scheduling, voicemail management, patient communication, and inquiry handling • Identify recurring questions, bottlenecks, and process gaps and help convert solutions into repeatable Standard Operating Procedures

🎯 Requirements

• Fluent verbal and written communication in English and Spanish • Previous experience in healthcare, medical administration, patient intake, medical reception, or a similar healthcare support role • Strong professional phone communication and active listening skills • Ability to communicate compassionately with patients and families experiencing emotional or stressful situations • Strong organization, follow-up, and multitasking skills • Experience working with an EHR, patient portal, scheduling system, or comparable healthcare technology • High attention to detail when managing patient information and documentation • Ability to work independently while communicating proactively with a remote team • Strong understanding of patient confidentiality and HIPAA requirements • Reliable attendance and punctuality • Dedicated private workspace suitable for handling confidential patient information • Windows PC with approximately Intel i5 or higher, or Mac with M2 or higher • Stable internet connection of approximately 50 Mbps or higher • Reliable backup internet connection • Verified backup power source • Secondary monitor • Noise-canceling headset • Quiet working environment without disruptive background noise • Preferred: Previous behavioral health, mental health, psychology, counseling, or similar healthcare experience • Preferred: Experience conducting patient intake or telephone screening • Preferred: Experience supporting multiple healthcare providers • Preferred: Familiarity with insurance eligibility or patient financial screening • Preferred: Experience using AdvancedMD or a comparable EHR • Preferred: Experience assisting patients with electronic forms or patient portals

🏖️ Benefits

• 3rd month performance review • Remote work • Professional and secure work-from-home environment • Backup internet connection and verified backup power source requirements support reliable remote work