Onboarding Consultant I, Bilingual Thai

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Serve as the customer’s relationship manager and point of contact from account purchase through onboarding • Work autonomously under an Onboarding Manager to achieve monthly activation goals • Prioritize work based on customer needs and Toast requirements • Partner with restaurant owners during the Go-Live phase and create onboarding plans within timeline and budget • Create best practices for daily restaurant operations, including labor and food costs, table turn time, and guest relationships • Conduct remote site assessments to determine networking needs before installation and communicate them to project resources • Perform remote onboarding while documenting Toast POS installation, best practices, and deviations • Create and lead onboarding training for restaurant staff focused on operational efficiencies and guest/staff experience • Manage several onboarding engagements simultaneously, including books of 80+ restaurants • Provide remote Go-Live support, troubleshoot problems, and deliver follow-up training

🎯 Requirements

• Must be bilingual/fluent in Thai and English • Experience in the Restaurant or Hospitality Industry • 3+ years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM • Success operating independently and navigating competing priorities in a constantly changing environment • Proven track record of success in meeting and exceeding goals • Excellent communication, organizational, and influencing skills • 1+ years of experience using POS software, ideally in the service industry (nonessential) • Experience with Salesforce CRM (nice to have) • Experience working in the tech industry or for a SaaS company (nice to have) • Training, teaching, or development experience (nice to have)

🏖️ Benefits

• Cash compensation (overtime, bonus/commissions if eligible) • Equity • Benefits package • Flexible work model valuing individual needs • Reasonable accommodations for persons with disabilities during hiring