Senior Account Manager, Client Success

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $91k - $145k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GoodRx

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 $100M Private Equity Round on 2020-09

Consulting • Insurance • Logistics

GoodRx is a company that helps consumers in the United States save money on their prescription medications. They provide a platform that allows users to compare drug prices and find the lowest costs at pharmacies in their area. GoodRx aims to make prescription medications more affordable for individuals by offering discounts and coupons.

📋 Description

• Manage relationships with top-tier Pharmaceutical and Agency clients • Ensure client satisfaction and contract renewals through timely, quality delivery of high-impact campaigns • Drive contract expansion through proactive account management and collaboration with Sales • Collaborate with Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver tailored solutions • Work with a dedicated Account Associate and delegate tasks for seamless execution and client satisfaction • Manage implementation processes and ensure timely stakeholder delivery within client expectations • Analyze and deliver monthly program metrics to reinforce ROI and provide insights supporting client business goals • Own and lead Top Account Quarterly Business Reviews, delivering performance insights, strategic recommendations, and optimization opportunities • Lead internal account planning sessions with Sales for growth strategies, renewal planning, and expansion opportunities • Identify and drive lead-generation opportunities with Sales using program insights and customer feedback • Support new business development and organic account growth, including upselling and optimization • Manage regulatory review submission processes with clients and agency partners • Oversee creation of visual program examples using the enterprise CMS tool • Stay current on industry trends, digital marketing best practices, and pharmaceutical regulatory requirements

🎯 Requirements

• 5+ years of professional experience in Pharmaceutical client and account management • Strong written/verbal communication • Excellent relationship management skills • Sharp attention to detail • Familiarity with pharmaceutical regulatory review (MLR / PRC) • Ability to apply analytics and data to a value proposition • Willingness to think critically and solve problems in new or creative ways • Deep curiosity and interest in healthcare technologies • Familiarity with CRM software like Salesforce • Familiarity with project management platforms like JIRA or TaskRay • Responsibility for reviewing and complying with all Company safety and security policies and procedures • Vigilance regarding potential security threats, including phishing attempts • Proactive communication with the Security Team about concerns

🏖️ Benefits

• Annual cash bonuses or commission • Annual equity grants for most positions • Medical insurance • Dental insurance • Vision insurance • 401(k) with a company match • Employee Stock Purchase Plan (ESPP) • Unlimited vacation • 13 paid holidays • 72 hours of sick leave • Mental wellness programs • Financial wellness programs • Fertility benefits • Generous parental leave • Pet insurance • Supplemental life insurance for you and your dependents • Company-paid short-term and long-term disability • Reasonable accommodations for candidates with disabilities