SaaS Implementation Project Manager

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GovWorx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2025-07

Consulting • Healthcare • Logistics

GovWorx is a software company that delivers AI-powered solutions to support emergency communications centers and other first responder agencies. Their platform offers real-time call guidance and translation, automated quality assurance, pre-hire assessments, AI-driven simulations and training, live transcription, and analytics to improve performance, consistency, and retention for 9-1-1 telecommunicators, law enforcement, and EMS professionals. GovWorx integrates with CAD, radio, and phone systems to streamline QA/QI, coaching, and operational workflows for public safety organizations.

📋 Description

• Own customer implementation projects from sales handoff through configuration, testing, launch, and transition to Customer Success • Manage a high-volume portfolio of 40 or more concurrent projects with 30- to 120-day implementation timelines • Maintain milestones, dependencies, risks, decisions, owners, next steps, meeting notes, task assignments, and completion status • Prioritize work by customer impact, milestone urgency, risk, and dependency; identify delays and escalate recommended solutions • Build repeatable project templates, customer communication cadences, and portfolio health reporting • Serve as the primary customer contact and facilitate status meetings • Set expectations, manage scope, and distinguish configuration questions, technical blockers, product limitations, and training needs • Coordinate with Sales, Product, Engineering, Onboarding, and Customer Success • Translate customer workflows and business requirements into clear actions for technical and nontechnical stakeholders • Use Claude or comparable AI tools for meeting preparation, documentation, communication, risk analysis, and reporting • Create reusable prompts, templates, summaries, and workflows to reduce administrative effort • Validate AI-assisted work, protect confidential information, and remain accountable for accuracy and customer commitments • Identify work that can be standardized, automated, or eliminated • Provide leadership with progress reports covering successes, risks, and areas needing attention • Track and report KPIs related to project delivery and customer satisfaction

🎯 Requirements

• 3+ years managing customer-facing SaaS implementations, onboarding programs, or comparable technical projects • Demonstrated success managing a high-volume portfolio of concurrent customer projects • Working knowledge of implementation lifecycles: discovery, configuration, data preparation, integrations, testing, training, launch, and handoff • Technical aptitude and ability to learn unfamiliar software quickly • Ability to ask effective questions and work with product and engineering teams • Excellent written communication, meeting facilitation, prioritization, documentation, and escalation judgment • Demonstrated use of AI, automation, templates, or repeatable workflows to improve productivity • Ability to work independently and collaboratively in a fast-paced remote environment • U.S.-based and a U.S. citizen • Must pass FBI fingerprint and background checks in multiple states • Experience supporting government, public-sector, regulated, or compliance-sensitive customers • Familiarity with APIs, integrations, data migration, SSO, system configuration, or technical troubleshooting • Experience creating implementation playbooks, automations, dashboards, or portfolio health indicators • Ability to learn GuideCX, Linear, Notion, Slack, Gmail, Claude, and Google Drive; Apple/macOS and browser-based environment experience is helpful

🏖️ Benefits

• $110K–$120K base salary • Bonus opportunity • Health benefits • Flexible time off • Remote work • Collaborative team environment