Support Services Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GovWorx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2025-07

Consulting • Healthcare • Logistics

GovWorx is a software company that delivers AI-powered solutions to support emergency communications centers and other first responder agencies. Their platform offers real-time call guidance and translation, automated quality assurance, pre-hire assessments, AI-driven simulations and training, live transcription, and analytics to improve performance, consistency, and retention for 9-1-1 telecommunicators, law enforcement, and EMS professionals. GovWorx integrates with CAD, radio, and phone systems to streamline QA/QI, coaching, and operational workflows for public safety organizations.

📋 Description

• Serve as the first point of contact for customers via chat, email, phone, and internal request channels • Log every customer interaction as a complete and accurate support ticket • Respond promptly to new requests and prioritize issues according to the SLA matrix and customer operational impact • Address, resolve, or properly route tickets according to GovWorx support processes • Maintain accurate and up-to-date customer records in the support system • Follow up on tickets missing information and determine when to close stalled requests • Monitor system alerts for “down” notifications and take necessary action promptly • Own customer communication for every open ticket from start to finish • Provide proactive updates, product announcements, known issues, and process changes • Participate in the after-hours on-call support rotation • Regularly review and audit outstanding issues to determine customer outreach, escalation, or closure

🎯 Requirements

• U.S. based and authorized to work in the United States • 2+ years of experience in customer support, help desk, or a similar customer-facing role at a technology company, preferably a SaaS company • Strong troubleshooting and issue triage skills • Comfortable managing a live queue across chat, email, and phone simultaneously • Clear, professional verbal and written communication skills • Able to work independently and meet response/resolution expectations without close supervision • Able to multitask and work effectively in a dynamic, technology-forward environment • Working experience with AI tools, including processing data, generating effective prompts, and utilizing AI for efficiency • Must be able to obtain CJIS clearance in all States • Available for core business hours and periodic on-call rotation • Experience with Intercom, Salesforce, Jira, or comparable support/ticketing platforms • Exposure to 9-1-1, public safety, or government technology environments preferred • Comfortable working in Slack-based team workflows

🏖️ Benefits

• Bonus • Benefits • Flexible time off • Additional compensation for on-call duties