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Director of School Success

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

Where this job comes from

Posted on GradGuard - College Life Protected's careers page, not through a job board

First seen by Remote Rocketship 3 minutes ago

Logo of GradGuard - College Life Protected

GradGuard - College Life Protected

51 - 200 employees

Founded 2009

🛡️ Insurance

📚 Education

👥 B2C

Insurance • Education • B2C

GradGuard - College Life Protected is a company that helps students and families protect their investment in higher education by offering tuition insurance, renters insurance, and related student protection products. The company partners with colleges and universities to embed insurance options into enrollment processes and serves both students and institutions with claims support and customer service. Since 2009 GradGuard has insured over 1. 7 million members at more than 600 institutions, providing coverage for tuition withdrawals for medical reasons, personal property, and other student-specific risks.

📋 Description

• Serve as strategic account owner and primary relationship manager for a dedicated portfolio of university partners • Build trust-based relationships with housing directors, student affairs leaders, financial services teams, and risk management offices • Consult with institutions on what is working, what is not, and where GradGuard can make a difference for students • Identify and pursue opportunities to expand GradGuard's impact across departments, products, and relationships • Own the financial performance of the book of business, including retention, expansion, and revenue growth • Set strategies, execute with discipline, and remain accountable for outcomes • Advocate for partners internally by surfacing insights, flagging needs, and helping shape GradGuard's higher education offerings • Collaborate with marketing, product, and sales teams

🎯 Requirements

• 2–5+ years in a role meaningfully combining higher education (student housing, residence life, student affairs, campus operations) with account management, customer success, or strategic partnerships • Firsthand experience in higher education administration or student housing operations highly preferred • Familiarity with embedded insurance, EdTech, or financial services is a plus • Demonstrated track record of owning outcomes, retaining and growing a portfolio, hitting goals, and finding ways to win • Ability to work independently, navigate complex organizations, find the right people, and build a plan without needing someone to hand you one • Ability to build relationships and present to senior stakeholders, including VPs of Student Affairs and housing coordinators • Comfortable using modern sales and CRM tools; Salesforce experience strongly preferred • Familiarity with the Apple ecosystem, including Keynote, is a plus • Willingness and ability to travel up to 30% of the time for campus visits, conferences, and partner events • Bachelor's degree preferred • Must be located in an eligible U.S. state; California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, New Jersey, New York, Vermont, Washington, and Washington, D.C. are excluded

🏖️ Benefits

• Remote work arrangement • Individual contributor role with a high degree of autonomy • Support from marketing, product, and sales teams • Opportunity to work with senior campus leaders and higher education institutions • Professional development and best-practice support through College Life Protected

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