Director, Observability Architects – Americas

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $310k - $370k / year

⏰ Full Time

🔴 Lead

🏛️ Architect

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Set strategy for market-aligned teams of solution experts supporting customer onboarding, adoption, and expansion • Own regional planning, actions, and outcomes based on leadership guidance and goals • Drive customer adoption, retention, and expansion, including reporting, analysis, and escalation of team engagements • Partner with AMER Sales leadership on customer programs, marketing initiatives, and community/company events • Serve as executive sponsor for important customers and provide grounded feedback to operations • Leverage advanced AI tooling while maintaining human control and contact • Develop, refine, and improve customer programs and materials • Attract, recruit, ramp, and mentor Observability Architects from diverse backgrounds • Communicate with customers and internal teams regarding products and the competitive landscape • Create and enhance internal and external Grafana content and enablement

🎯 Requirements

• 3+ years leading a team • 5+ years in the high tech industry, including customer-facing and leadership roles such as TAM Manager, Customer Success Manager, SE Manager, or Architect • Experience as a manager-of-managers • Strong leadership coaching skills • Experience mentoring, developing people, and managing performance over time • In-depth technical knowledge and desire to retain those skills in a leadership role • Experience in open source or cloud-first/product-led go-to-market programs • Knowledge of the observability space, especially the Grafana platform and/or competitors’ monitoring, data, or visualization products • Strong written and oral communication skills • Creative problem-solving skills and ability to rapidly pivot and adapt

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work • Career growth pathways • In-person onboarding • 30 days of annual leave per annum, including 3 Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to innovate • High-trust, low-ego culture • Approachable and involved leadership • Global collaborative culture

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