Manager, Solutions Engineering

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $234k - $278k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Build and manage a high-performing team of Solution Engineers • Own regional build-out with sales leader counterparts • Adopt existing OSS-specific go-to-market strategies and develop new ones as needed • Partner with Customer Experience to drive customer adoption and rollout through professional services, support, training, and customer success • Work with Marketing on community and adoption programs • Partner with Product Management and Engineering to influence the roadmap based on customer and team feedback • Attract, recruit, ramp, and mentor Presales SEs • Coach the team and balance field responsibilities with team needs as a player/coach • Provide executive sponsorship for key regional accounts • Own regional planning, actions, and outcomes • Partner with Sales leadership on top-of-funnel programs, marketing initiatives, and community/company events • Develop customer adoption programs and collateral • Ensure customer requirements are met through Product Management and Engineering partnerships • Report quarter-over-quarter team cadence while supporting discovery, demonstrations, stakeholder interviews, workshops, technical validation, POVs, and Mutual Account Plans • Own the team's PG plan and help build pipeline for new-logo targets

🎯 Requirements

• Located on the West Coast • 5+ years in the high tech industry in roles such as Developer, Sales Engineer/Architect, Manager, etc. • Direct experience mentoring, developing people and managing performance over time • Experience in Open Source selling or Cloud-first/Product-led sales go-to-market motion is a big plus • Direct experience implementing and/or executing a formal sales methodology, Command of the Message, and qualification frameworks like MEDDPICC • Direct experience selling monitoring/data/visualization products • Direct experience in DevOps (IaC, CI/CD, GitHub Actions, etc.) is a plus • Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed quarterly targets • Proven ability to work with sales leader counterparts

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work • High-trust, low-ego culture focused on outcomes

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