Automation Engineer 2 – Technical Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 QA Automation Engineer

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Help build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot. • Support the design of workflows for auto-resolution, case enrichment, and routing. • Rapidly prototype, test, deploy, and iterate on scoped automation solutions. • Contribute to improvements in AI resolution rate and overall automation coverage. • Help reduce manual work across support operations through effective automation design. • Partner with Support, CX, and AI teams to translate operational needs into practical solutions. • Continuously improve automation performance using data, feedback, and iterative learning.

🎯 Requirements

• Foundational experience building AI workflows or automations. • Exposure to APIs, scripting, or automation tools. • Ability to learn new technologies quickly and apply them in practical support scenarios. • Strong problem-solving mindset with a sense of ownership and accountability. • Experience with Salesforce or customer support tools is preferred. • Exposure to AI platforms such as Forethought, Microsoft Copilot, or equivalent solutions is preferred. • Familiarity with automation or low-code platforms is preferred. • Background in technical, engineering, or data-related fields is preferred. • Candidates must demonstrate at least one working AI automation or project and be prepared to walk through it during interviews.

🏖️ Benefits

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on important issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. • We bring in special guests from time to time to discuss issues that impact our employee population