Experience Partner

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $67k - $72.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Conduct pre-sales discovery and experience definition • Support project kickoff • Bring industry expertise and perspective • Drive better outcomes through hands-on experience, services, data, and technical expertise • Maintain a working understanding of Granicus solutions • Align with and support customer objectives • Conduct regular customer check-ins • Ensure project operational compliance • Build relationships with client stakeholders • Own a book of business comprising programs across an assigned set of mid-tier customers • Serve as the primary point of contact for owned programs • Protect existing program revenues and prevent or mitigate program and customer churn • Grow revenues through direct upsells and cross-selling leads • Develop, grow, and manage strategic customer relationships • Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services • Create and deliver presentations and proposals for customer and prospect needs • Support delivery teams in managing scope, timeline, execution, and acceptance • Empower and guide individual contributors in career-pathing through performance monitoring and evaluation • Help train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation • Align customer programs, agency, or mission objectives to improve CX outcomes • Design and deliver strategic program reviews for executive stakeholders • Identify and develop customer engagement and recognition opportunities • Drive organic growth through the existing book of business and relationships • Create demand for Granicus services and solutions • Collaborate with leadership to shape new services based on customer demand and insight • Represent the voice of the customer to inform company solutions and processes • Represent Granicus in speaking roles, panels, and internal or external engagements as a public-sector thought leader

🎯 Requirements

• 4-6 years' experience in consulting, customer success, or enterprise account management, including scoping, delivery, quality assurance, and growth of programs • Preferably an understanding of human-centered design best practices and approaches • Ability to serve as a trusted adviser to government stakeholders • Experience collaborating with and managing expectations of government clients is a plus • Demonstrated commercial acumen and successful track record of customer or project management • Passion for public service, citizen engagement, service transformation and communication • Strong interpersonal skills for internal and external relationship building at multiple levels of the organization • Self-motivated, flexible problem solver able to manage routine and adapt quickly • Ability to manage multiple client relationships and competing priorities • Commitment to diversity of thought and consideration of different ideas • Responsible for preserving the confidentiality, integrity, and availability of company information assets • Responsible for ensuring data privacy and completing required privacy training • No degree requirement stated for this role

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions when enrolled in a High-Deductible Health Plan • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • Life & AD&D Insurance with 100% employer-paid coverage • Online Learning Platforms • Competitive Salary & Bonuses • Employee Resource Groups • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guest sessions on issues impacting employees