Experience Partner

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $67k - $72.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Develop, grow, and manage strategic customer relationships • Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services • Create and deliver presentations and proposals addressing customer or prospect needs • Support delivery teams in managing scope, timeline, execution, and acceptance • Empower and guide individual contributors in career pathing through performance monitoring and evaluation • Train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation • Align programs, agency, or mission objectives with customers to improve CX outcomes • Design and deliver strategic program reviews and develop relationships with executive stakeholders • Identify and develop customer engagement and recognition opportunities • Drive organic growth through the existing book of business and relationships • Create demand for Granicus services and solutions • Collaborate with leadership to shape new services based on customer demand and insight • Serve as the voice of the customer to inform solutions and processes • Represent Granicus in speaking roles, panels, and internal or external engagements as a public-sector thought leader • Participate in pre-sales discovery, experience definition, project kickoff, regular customer check-ins, operational compliance, upsells, and cross-selling lead generation • Own a book of business across assigned mid-tier customers and act as primary point of contact for owned programs • Protect existing revenues and prevent or mitigate customer churn

🎯 Requirements

• 4-6 years' experience in consulting, customer success, or enterprise account management, including scoping, delivery, quality assurance, and growth of programs • Preferably an understanding of human-centered design best practices and approaches • Ability to serve as a trusted adviser to government stakeholders; experience collaborating with and managing expectations of government clients is a plus • Demonstrated commercial acumen and successful track record of customer or project management • Passion for public service, citizen engagement, service transformation and communication • Strong interpersonal skills for internal and external relationship building at multiple levels of the organization • Self-motivated, flexible problem solver who can manage routine and adapt quickly • Ability to manage multiple client relationships and competing priorities • Commitment to diversity of thought and consideration of different ideas • Responsible for appropriately preserving the Confidentiality, Integrity, and Availability of Granicus information assets • Responsible for ensuring data privacy and completing required privacy training • No degree requirements for most roles

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions when enrolled in a High-Deductible Health Plan • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • Life & AD&D Insurance with 100% employer-paid coverage • Online Learning Platforms • Competitive Salary & Bonuses • Remote-first work environment

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