Senior Customer Success Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Proactively guide a dedicated portfolio of approximately 100 clients through the customer journey from post-implementation • Create deeper adoption of Granicus SaaS solutions and ensure a seamless Granicus signature experience • Review Salesforce reports, PowerBI signature dashboards, auxiliary metrics, Granicus benchmarks, and client baselines • Make data-driven recommendations to accelerate solution adoption • Research and stay current on client topics, agency and administration developments, media reports, and industry vertical developments • Complete product proficiency programs for products aligned to the customer portfolio • Participate in Product Councils for product enhancements and bug escalations • Advocate for customers through Customer Advisory Boards, Help Desk meetings for at-risk customers, and Deal Desk meetings • Collaborate with Sales to develop territory expansion plans and coordinate customer outreach and touchpoints • Identify and document expansion opportunities through the Client Services Qualified Leads Program • Preserve the confidentiality, integrity, and availability of Granicus information assets • Ensure data privacy for employees and customers and complete required privacy training

🎯 Requirements

• 3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company • Experience nurturing clients in an agency, public sector, or software organization • Experience with Software as a Service (SaaS) platforms • Ability to translate technology platform capabilities into specific client benefits • Stellar client relationship and consultative skills • Proven success in data-driven decision making • Adherence to process and organizational advancement • Appetite for analytics and advancement driven by data • Preferred knowledge of civic-management and citizen-engagement tools • Pursuit of public sector information, developments, and Customer Success best practices • Excellent organizational skills and passion for process and business systems • Process improvement ideation • Exceptional interpersonal skills for internal and external relationship-building • Ability to thrive in a lean, self-propelling, and sometimes ambiguous environment • Commitment to diversity of thought and consideration of different ideas • Must pass all internal Product Proficiency Programs available for aligned products • Responsible for preserving the Confidentiality, Integrity, and Availability of Granicus information assets • Responsible for ensuring employee and customer data privacy and completing required privacy training • May require domestic U.S. travel several times per year

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions when enrolled in a High-Deductible Health Plan • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • Life & AD&D Insurance with 100% employer-paid coverage • Online Learning Platforms • Competitive Salary & Bonuses • Employee Resource Groups • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guest sessions on issues impacting employees