Incident Response Business Analyst

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Grant Street Group

201 - 500 employees

Grant Street Group specializes in cloud-based government solutions for tax collection, e-payments, and auctions. Our applications handle the billing, collection, and distribution of taxes, payment processing, and online auctions of financial and legal instruments. Nearly two-thirds of all property taxes in Florida ($21 billion) are collected using TaxSys®, our fully hosted tax billing and collection solution. One-third of the state's online vehicle and vessel registration renewals are processed using RenewExpress®.PaymentExpress®, our secure e-payments service, processes over $20 billion in credit card and e-check transactions annually.Grant Street is also the world’s largest internet auctioneer. To date, we’ve conducted online auctions of bonds, notes, tax certificates, and other financial and legal instruments for more than 6,800 government and financial entities, with a value exceeding $13 trillion.From Miami-Dade County to the State of New Mexico to the City of San Francisco, government entities from coast to coast rely on Grant Street to deliver technological solutions that truly work.

📋 Description

• help peers work through the biggest, most impactful issues encountered • deliver a top-notch product experience to clients • reduce the frequency, duration, and impact of incidents • have a broad understanding of technology stack, products, and clients • be part of covering on-call rotations during evenings/weekends one out of every four weeks

🎯 Requirements

• Are committed to owning and solving impactful problems. • Can quickly intake and communicate information to various audiences. • Can stay calm, cool, and collected when the pressure is on. • Are comfortable making decisions - and knowing when to escalate - without always having all the information. • Are eager to learn about a wide range of products and technologies.

🏖️ Benefits

• using the best collaboration tools available • technology-rich work environment that supports on-site and telecommuting positions

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