Claims Operations Associate I

🔥 0 minutes ago

🏄 California, Idaho, +3 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Great American Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

🤝 B2B

Insurance • B2B

Great American Insurance Group is a U. S. -based specialty insurance company that provides a wide range of commercial insurance products and services to businesses and niche industries. With more than 150 years of history and headquarters in Cincinnati, Ohio, Great American offers tailored coverages including property & inland marine, equine mortality, transportation, professional liability, trade credit, cyber risk, and employer health solutions through numerous specialty divisions and international branches. It is a group of insurance companies that are subsidiaries of American Financial Group and emphasizes financial strength, claims expertise, and industry-focused underwriting for primarily business customers.

📋 Description

• Respond to customer, claimant, and internal inquiries via phone, email, and voicemail • Set up and enter new claims, ensuring information is complete and accurate • Review claim submissions and documentation for discrepancies or missing information • Use claim management and workflow systems to track activities and manage workload • Verify coverage information and assist with basic claim administration • Process routine claim-related transactions according to established procedures • Investigate and gather information to resolve straightforward questions and service requests • Document claim activity and maintain detailed records • Create and distribute general correspondence and claim-related communications • Collaborate with claims professionals and operational partners • Escalate non-routine or complex issues to management or senior team members • Maintain productivity and service standards in a remote environment • Support special projects and perform additional duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Experience in claims operations, claims processing, billing support, customer service, policy services, or a related insurance support role required • Workers’ compensation claims experience preferred • Basic understanding of insurance concepts, terminology, and business processes • Strong verbal and written communication skills • Ability to work accurately, manage multiple priorities, and learn new systems and processes • Must reside within the Pacific Time Zone • Must be available to work 37.5 hours per week from 8:00 a.m. to 4:30 p.m. Pacific Time, Monday through Friday • Must be authorized to work in the United States without current or future employment visa sponsorship • Must be self-motivated in a remote work environment

🏖️ Benefits

• Medical, dental, and vision coverage for full-time employees • Wellness plans • Parental leave • Adoption assistance • Tuition reimbursement • Paid Time Off for full-time and eligible part-time employees • Paid holidays for full-time and eligible part-time employees • 401(k) plan with company match • Employee stock purchase plan • Commuter benefits • Remote, work-from-home position