Client Experience Operations Manager

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🔥 0 minutes ago

🌵 Arizona, Florida, +8 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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RxVantage

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

RxVantage is a healthcare technology company that transforms how medical practices connect with life science companies and experts. By automating scheduling, streamlining communications, and providing meeting logistics and practice efficiency tools, RxVantage enables clinicians and staff to access patient assistance programs and life-science resources without disrupting workflows. Its apps intelligently match providers with the precise life-science experts they need and power large volumes of educational exchanges between healthcare providers and industry partners.

📋 Description

• Administer and optimize Salesforce Service Cloud, including case management, automation, routing, entitlements, SLAs, and reporting. • Own the configuration and ongoing administration of Zoom Contact Center to support voice and digital client interactions. • Design and maintain CX workflows that create frictionless, intuitive experiences for clients and internal teams. • Partner with Service and Account Management to align systems with real-world service processes and client needs. • Implement and support AI-driven service capabilities, including case routing, agent assistance, automation, and knowledge recommendations. • Ensure accurate capture and reporting of service and interaction data to support performance management and continuous improvement. • Identify and eliminate friction points across client-facing workflows and recommend system and process improvements. • Support the rollout of new service tools, features, and integrations across the CX tech stack. • Partner with Revenue Operations and Data teams to align service metrics with broader GTM reporting and insights. • Document CX processes, system configurations, and best practices to support scale and consistency. • Serve as a trusted operational partner to key client-facing teams and strategic accounts.

🎯 Requirements

• Salesforce Service Cloud Administrator experience, including case management, automation, reporting, and user configuration. • Salesforce Service Cloud Consultant or Administrator Certification (required). • Hands-on experience administering Zoom Contact Center or similar CCaaS platforms. • Strong understanding of service data models, SLAs, entitlements, queues, and routing logic. • Working knowledge of AI applications in service environments, including workflow automation, agent assistance, intelligent routing, and self-service capabilities. • Experience integrating and managing tools that support client-facing interactions, including CRM, contact center, knowledge base, and reporting tools. • Strong partnership mindset with the ability to collaborate deeply with Service, Account Management, and cross-functional teams. • Customer-first orientation with a passion for creating frictionless, helpful, and human client experiences. • Ability to translate service strategy and client needs into scalable systems and workflows. • Proactive approach to identifying experience gaps and operational inefficiencies before they impact clients. • Detail-oriented and process-driven, with strong documentation and change management discipline. • Ability to manage multiple priorities and complex initiatives across teams. • Clear communicator who can explain technical concepts in simple, user-centered terms. • Must be certified in Salesforce Service Cloud, as reflected in the required application question. • Role is limited to candidates working from the continental United States.

🏖️ Benefits

• 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA • Short-term and Long-term Disability • Life Insurance • 401k Matching • Work from Anywhere within the US • Flexible PTO • Paid Parental Leave • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period • Starter+ Membership to Wellhub (access to over 5k gyms and studios) • Charitable donation matching