Claims Operations Associate II

🔥 0 minutes ago

🏈 Alabama, Texas, +3 more states – Remote

🏈 Alabama – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Great American Insurance Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

🤝 B2B

Insurance • B2B

Great American Insurance Group is a U. S. -based specialty insurance company that provides a wide range of commercial insurance products and services to businesses and niche industries. With more than 150 years of history and headquarters in Cincinnati, Ohio, Great American offers tailored coverages including property & inland marine, equine mortality, transportation, professional liability, trade credit, cyber risk, and employer health solutions through numerous specialty divisions and international branches. It is a group of insurance companies that are subsidiaries of American Financial Group and emphasizes financial strength, claims expertise, and industry-focused underwriting for primarily business customers.

📋 Description

• Provide operational support to workers' compensation adjusters by managing claim-related administrative activities • Set up and maintain claim files, ensuring information is entered accurately and updated in a timely manner • Verify coverage, process claim-related transactions, and support payment and financial processing activities • Respond to inquiries by phone, email, and voicemail, resolving routine issues and escalating complex matters • Gather information, identify discrepancies, and support issue resolution • Prepare and distribute correspondence, forms, and claim-related documentation • Coordinate phone outreach to collect information, schedule appointments, and support claim file development • Assist with litigation support by organizing and providing required claim documentation • Maintain organized workloads through ClaimConnect, ClaimCenter, OpsNow, Outlook, and other claims platforms • Support policy, claim, and data management processes for accuracy and compliance • Collaborate with adjusters, internal departments, and external contacts to facilitate claim handling • Maintain professionalism and confidentiality in interactions and communications • Meet productivity, quality, and service expectations while managing multiple priorities • Follow established guidelines and procedures and seek guidance on complex or non-routine issues

🎯 Requirements

• High school diploma or equivalent required • Experience in claims operations, claims processing, claims support, or a related insurance administrative role required • Experience supporting workers' compensation adjusters or claims professionals strongly preferred • Strong verbal and written communication skills • Ability to interact professionally with internal and external stakeholders • Ability to work accurately, manage multiple tasks, and maintain attention to detail in a fast-paced environment • Must be located within the Mountain or Central Time Zone • Able to work 37.5 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. Mountain/Central Time • Must be authorized to work in the United States without current or future employment visa sponsorship

🏖️ Benefits

• Medical, dental, and vision coverage • Wellness plans • Parental leave • Adoption assistance • Tuition reimbursement • Paid Time Off • Paid holidays • 401(k) plan with company match • Employee stock purchase plan • Commuter benefits • Remote, work-from-home arrangement