Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $82k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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This company has sponsored H1B visas in the past.

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GroundTruth

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

📣 Marketing

☁️ SaaS

📱 Media

Marketing • SaaS • Media

GroundTruth is an advertising technology platform that helps brands turn digital ads into real-world business outcomes, such as in-store visits, incremental sales, and market-share growth. Using location-based and audience insights (its Blueprint technology), it enables audience, location, and contextual targeting across channels including mobile, desktop, CTV/OTT, audio, and digital out-of-home, and supports self-serve, managed-service, partnerships, and programmatic workflows. The company measures performance and attribution for marketers to optimize campaigns and demonstrate return on ad spend.

📋 Description

• Manage a portfolio of active self-serve clients and drive retention and growth • Ensure clients adopt GroundTruth's platform and achieve desired business outcomes • Serve as an expert on GroundTruth's suite of applications • Lead onboarding calls and provide customer-specific product education • Troubleshoot platform questions involving campaign setup, tracking, and reporting • Analyze campaign results and recommend optimizations to improve ROI and retention • Run quarterly business reviews and strategic sessions to unlock larger client budgets • Identify upsell and cross-sell opportunities • Stay current on feature releases, educate clients, and share feedback with Product and Engineering • Collaborate with technical operations to resolve complex client issues promptly

🎯 Requirements

• Bachelor's degree in Advertising, Marketing, Communications, or a relevant field • 2–5 years of experience in customer enablement, onboarding, customer success, or product marketing roles • Experience supporting self-serve advertising or SaaS platforms • Excellent client communication, relationship-building, and presentation skills • Strategic thinking with a hands-on execution mindset and passion for client results • Demonstrated ability to influence cross-functional teams and build scalable onboarding programs • Passion for user education and product-led growth principles • Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred • Experience with self-serve ad platforms such as Google Ads, Meta Ads, GroundTruth, or similar tools is a bonus

🏖️ Benefits

• Base salary of $82,000–$100,000 plus commission • OTE of $102,500–$125,000 • Remote work in the United States • Reasonable accommodations for applicants with disabilities, where applicable

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